Incident Engineer (NOC/SLS) no experience (вакансія неактивна)

You will be a member of a “L2/L3” tech support team operating in 24/7 shifts, responsible for
quickly resolving highly technical, complex issues. Your role will be to communicate between
Playtika business and tech teams. You will be working in defining issues, resolving them inside
cross-functional team to drive resolutions.

Responsibilities:

• Provide solid support to business, customer support (L1) and R&D with a high degree
of satisfaction and technical expertise
• Monitoring of applications on all layers: infrastructure, service, feature, and business
• Escalating issues according to priority
• Coordinating different teams in order to identify and resolve outages
• Verify service impact on the users
• Send out status updates and document all the events
• Liaising with 3rd party suppliers
• Manage queue of incoming inquiries, determine prioritization, and address
appropriately
• Respond to assigned questions, problems and concerns and adheres SLA
• Document resolutions for future reference

Requirements:

• Bachelor’s degree in Computer Science, Math or similar engineering/science fields.
• English level starting from B2 (Upper-Intermediate English)
• Basic knowledge of networking, Virtualization, Databases
• Experience in working with monitoring systems (Zabbix, Grafana, Dynatrace, Appdynamics, Icinga, Nagios) — is a plus
• Experience in L2, L3 support, BA or BI — is a plus
• Experience with writing SQL queries and MS Excel formulas — is a plus

Soft skills:

• Troubleshooting and problem solving
• Attention to details
• Stress resistance — to stay calm while operating fast and efficient
• Excellent communication skills to deliver information in a clear and correct manner to
both business and technical audiences
• Strong relationship building skills — to be able to positively influence the actions of
others and work as a team player
• “outside-the-box” thinking