SLS Engineer (Support) (вакансія неактивна)

— Bachelor’s degree in Computer Since, or relevant engineering/science fields
— 2+ years of experience in L2, L3 support, BA or BI
— English level starting from “High intermediate”
— Experience with writing SQL queries and MS Excel formulas

Soft skills:

— Highly developed troubleshooting skills
— Problem-solving ability
— Creativity to “think-outside-the-box”
— Stress resistance ability
— Ability to stay calm, work fast, and efficient under stress
— Ability to think strategically and proactively deliver solutions that address business, customer support (L1), and R&D needs
— Excellent communication skills, ability to deliver information in a clear and correct manner to both business and technical audiences
— Strong relationship-building skills, can positively influence the actions of others and works as a team player
— Excellent attention to details

— Competitive salary, performance-based bonuses, and flexible working hours
— Training programs, certifications, conferences including international events
— Social package, including gym membership compensation, medical insurance
— Paid vacation and sick leaves
— Corporate English classes
— Referral program
— Corporate celebrations, team buildings, and fun activities
— Free meals twice a day, refreshments, happy hours
— Technical library with option to order books
— Coaching and reviews to support your career development
— Comfortable office
— Working for one of the top social gaming companies in the world
— Cute and funny corporate events — some of them definitely unforgettable. We have fun like that
— By the way, you can feel us here.

— Provide solid support to business, customer support (L1), and R&D with a high degree of satisfaction and technical expertise
— Manage a queue of incoming inquiries, determine prioritization, and address appropriately
— Respond to assigned questions, problems, and concerns and adheres to SLA
— Document resolutions for future reference

We are looking for an SLS Engineer to join the Kyiv office on a full-time basis.

Playtika Holding Corp. is a leading mobile gaming company and monetization platform with over 35 million monthly active users across a portfolio of games titles. Founded in 2010, Playtika was among the first to offer free-to-play social games on social networks and, shortly after, on mobile platforms. Headquartered in Herzliya, Israel, and guided by a mission to entertain the world through infinite ways to play, Playtika has over 3,700 employees in 19 offices worldwide including Tel-Aviv, London, Berlin, Vienna, Helsinki, Montreal, Chicago, Las Vegas, Santa Monica, Newport Beach, Sydney, Kyiv, Bucharest, Minsk, Dnipro, and Vinnytsia.

You will be a member of an “L2/L3” tech support team, responsible for quickly resolving highly technical, complex issues. Your role will be to communicate between Playtika’s business, customer support (L1), and R&D. You will be working in defining issues, resolving them inside a cross-functional team to drive resolutions.