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Playtika is a leader of innovation and excellence in interactive entertainment. From humble beginnings as a startup in 2010, and with cheetah-like instincts, we’ve grown to become an industry leader with more than 9 million daily and 31 million monthly active users across our portfolio of games.
17 листопада 2020 GameDev

SLS Engineer (Support) (вакансія неактивна)

Київ

Необхідні навички

Bachelor’s degree in Computer Since, or relevant engineering/science fields
2+ years of experience in L2, L3 support, BA or BI
English level starting from “High intermediate”
Experience with writing SQL queries and MS Excel formulas
Soft skills:
Highly developed troubleshooting skills
Problem-solving ability
Creativity to “think-outside-the-box”
Stress resistance ability
Ability to stay calm, work fast, and efficient under stress
Ability to think strategically and proactively deliver solutions that address business, customer support (L1), and R&D needs
Excellent communication skills, ability to deliver information in a clear and correct manner to both business and technical audiences
Strong relationship-building skills, can positively influence the actions of others and works as a team player
Excellent attention to details

Пропонуємо

— Competitive salary, performance-based bonuses, and flexible working hours
— Training programs, certifications, conferences including international events
— Social package, including gym membership compensation, medical insurance
— Paid vacation and sick leaves
— Corporate English classes
— Corporate celebrations, team buildings, and fun activities
— Free meals twice a day, refreshments, happy hours
— Coaching and reviews to support your career development
— Comfortable office near the ’Osokorky’ metro station with a magnificent view at the whole right bank of the Dnipro
— Working for one of the top social gaming companies in the world
— Cute and funny corporate events — some of them definitely unforgettable

Обов’язки

Provide solid support to business, customer support (L1), and R&D with a high degree of satisfaction and technical expertise
Manage a queue of incoming inquiries, determine prioritization, and address appropriately
Respond to assigned questions, problems, and concerns and adheres to SLA
Document resolutions for future reference

Про проєкт

We are looking for an SLS Engineer to join the Kyiv office on a full-time basis.
Playtika Holding Corp. is a leading mobile gaming company and monetization platform with over 35 million monthly active users across a portfolio of games titles. Founded in 2010, Playtika was among the first to offer free-to-play social games on social networks and, shortly after, on mobile platforms. Headquartered in Herzliya, Israel, and guided by a mission to entertain the world through infinite ways to play, Playtika has over 3,700 employees in 19 offices worldwide including Tel-Aviv, London, Berlin, Vienna, Helsinki, Montreal, Chicago, Las Vegas, Santa Monica, Newport Beach, Sydney, Kyiv, Bucharest, Minsk, Dnipro, and Vinnytsia.
You will be a member of an “L2/L3” tech support team, responsible for quickly resolving highly technical, complex issues. Your role will be to communicate between Playtika’s business, customer support (L1), and R&D. You will be working in defining issues, resolving them inside a cross-functional team to drive resolutions.

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