Product Operations Engineer (вакансія неактивна)

Required Skills:

1. 2+ years of experience in L2 production application support.
2. Good knowledge of Linux and hands-on experience working in the command line.
3. Understanding of network communications and protocols, including HTTP(S), WebSocket, TCP/IP, DNS, Firewall, Load balancing.
4. Strong troubleshooting and investigation skills.
5. Understanding of monitoring principles, alerting, performance, and healthiness metrics.
6. Experience with visualization tools such as Kibana and Grafana.
7. Experience with CI/CD tools and processes, including Git and Jenkins.
8. Intermediate English proficiency at least.
9. Technical mindset with attention to detail.

Preferred Skills (Will be a plus):

1. Experience with the Prometheus monitoring system.
2. Familiarity with Ansible configuration management tool.
3. Knowledge of Nginx and/or F5 load balancers.
4. MongoDB support experience.
5. Experience with Terraform usage.
6. Basic understanding of AWS.
7. Basic knowledge of Kubernetes.

Responsibilities:

1. Process internal and external customers’ requests and issues, collaborating with partners and stakeholders through ticket systems and emails.
2. Handle production incidents and problems, and investigate user complaints and system failures.
3. Provide backend application support, focusing on configuration and debugging.
4. Handle production system monitoring alerts, perform investigations, and resolve/mitigate issues.
5. Ensure that service-level objectives (service availability) meet the defined targets.
6. Participate in a 24×7 shift on-call rotation to handle critical production issues.