Customer Support Engineer (вакансія неактивна)

Summary:We are looking for a dedicated Customer Support Engineer to join our team. The ideal candidate will have a solid technical background, experience in customer support, and a passion for resolving issues efficiently. This role requires strong communication skills, problem-solving abilities, and a customer-centric mindset to provide an excellent support experience.
Key Responsibilities:

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software and hardware issues, guiding customers through step-by-step solutions.
• Escalate complex issues to senior support teams when necessary.
• Document and track customer issues and resolutions in the ticketing system.
• Assist in the creation and maintenance of support documentation.
• Stay updated with product knowledge and technical skills through ongoing training.
• Collaborate with other departments to ensure seamless customer experiences.
• Identify trends in customer issues and suggest potential improvements to products or services.

Qualifications:

• Proven experience in a Customer Support Engineer or similar role.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Excellent problem-solving and communication skills.
• Ability to explain complex technical concepts to non-technical users.
• Familiarity with remote desktop applications and help desk software.
• Customer-centric attitude with patience and adaptability.
• Ability to work independently and as part of a team.
• Willingness to work in shifts if required.