Middle/Senior Account Manager

Platipus is a leading developer of innovative slot games for the online gambling industry. As we continue to grow and enter new markets, we’re looking for an experienced Account Manager with a solid background in gaming and B2B. Join our collaborative and supportive team to take on exciting challenges and grow your career in a dynamic environment.

Requirements:

• 2+ years of experience as an Account Manager in the B2B sector, mandatory — within the iGaming industry (game provider);
• High level of English proficiency;
• Strong proficiency in Excel or similar tools for data analysis and reporting;
• Excellent communication and interpersonal skills — ability to build and maintain long-term client relationships;
• Strong negotiation skills and the ability to resolve conflicts constructively;
• Experience working with key (top-tier) clients and ability to perform under pressure;
• Proactive and solution-oriented mindset, especially when handling non-standard situations;
• Highly self-motivated and responsible, with strong prioritization and multitasking abilities;
• Adaptability and stress resistance — comfortable working in a dynamic and fast-changing environment;
• Commercial mindset, analytical thinking, and confidence in working with numbers;
• Result-driven attitude and commitment to delivering high-quality client service.

Would be a plus:

• A proven track record of handling complex or high-value clients is an advantage.

Responsibilities:

• Responsible for driving and maximizing revenues on assigned customers, including ensuring the effective promotion and visibility of our games — even with the most challenging and high-maintenance clients;
• Develop strong customer relationships with relevant stakeholders within the customers;
• Act as the main point of contact within the organization for your customers;
• Develop sector and market expertise and take a consultative approach to gain a clear understanding of the customers’ business drivers and requirements;
• Continual monitoring of user feedback to anticipate business needs and forward them to the Product department;
• Organize and/or represent the company at events and exhibitions tailored to online gambling operators;
• Regularly report KPIs and account status to the Head of Account Management.

We offer:

• Medical insurance;
• Regular salary reviews and timely payments;
• Provision of necessary equipment for work as needed;
• Official employment as a private entrepreneur.

Professional development:

• Corporate English classes;
• Mentoring from experienced Team Leads;
• 50% reimbursement for courses/certifications/webinars, etc.;
• Development towards leadership positions within the company.

Work-life balance:

• Ability to work fully remotely;
• 20 working days of vacation;
• Days off on public holidays (partially);
• Paid sick leaves;
• Informal online/offline events every month.