Service Manager (вакансія неактивна)

PIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions and innovative products for the iGaming industry. We provide certification and licensing of our products, providing customers and partners of the holding with high-quality and reliable solutions.

We are looking for a Service Manager to join our team.

Requirements:

• Competent written language skills in Russian, Ukrainian and English (basic level).
• Experience in technical support for at least 1 year.
• Understanding of SLO/SLA/SLI terms.
• Availability of a workplace with high quality internet connection.
• Experience with monitoring systems such as Grafana will be an advantage.
• Fast typing speed.
• Attentiveness and proactivity.
• A relaxed attitude towards the gambling/ betting industry as the project is related to this topic.
• Experience in writing documentation and requirements will be a plus.
• Experience in QA will be a plus.

Responsibilities:

• Identification and resolution of customer problems.
• Collection, recording and systematization of information on requests.
• Ensuring effective interaction with various internal departments of the company.
• Consulting clients on service issues.
• Collection and systematization of requirements to improve the functionality of the service.
• Ensuring service documentation is up to date and accurate
• Daily monitoring and testing to identify and analyze problem cases.
• Compilation and provision of necessary reports on the operation of the service.
• Development of a plan for automating routine service tasks.
• Creation of SLO proposals for service tasks.
• Collaboration with the development team.

Our benefits to you:

☘️An exciting and challenging job in a fast-growing product ecosystem, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;
🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
📍Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan — work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;
🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided;
🏖Paid vacations, sick leave, personal events days, days off;
👨🏻‍⚕️Corporate health insurance program;
💵Referral program — enjoy cooperation with your colleagues and get the bonus;
📚Educational programs: regular internal training, compensation for external education, attendance of specialized global conferences;
🎯Rewards program for mentoring and coaching colleagues;
🗣Free internal English courses;
🧘Yoga classes;
🦄Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, PIN-UP talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays, etc;
🎳Company events, team buildings.