PIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions and innovative products for the iGaming industry. We provide certification and licensing of our products, providing customers and partners of the holding with high-quality and reliable solutions.
17 січня 2025

Team Lead of Business Training

Київ, Варшава (Польща), Лімасол (Кіпр), віддалено

Requirements

  • Team management experience, including planning, coordination, and monitoring of trainers’ tasks.
  • Experience in developing training programs for sales, customer service, and management.
  • Proficiency in modern learning methodologies (microlearning, blended learning, interactive and virtual training methods).
  • Ability to adapt content for various employee levels, from specialists to managers.
  • English proficiency at B2+ level.

Responsibilities

  • Management of an international team of business trainers for the Contact Center.
  • Development and implementation of training programs on soft skills, customer service, and sales skills for Contact Center employees.
  • Creation and execution of training programs for Contact Center leaders to enhance their managerial competencies.
  • Supporting Contact Center team leaders in assessing and developing employee skills.
  • Establishing and maintaining a system for evaluating the effectiveness of business training in the Contact Center, including collecting feedback from participants and stakeholders (in collaboration with the professional training function).
  • Developing a system for evaluating (supervising) the work, training, and development of business trainers (in collaboration with the professional training function).
  • Development and implementation of Standards and Policies for business training necessary for effective coordination on personnel training and development in the Contact Center.
  • Preparing and providing regular and ad-hoc reports on business training in the Contact Center.
  • Continuous improvement and enhancement of processes and team efficiency within the business training function.

Our benefits to you

  • An exciting and challenging job in a fast-growing product ecosystem, the opportunity to be part of a multicultural team of top professionals in Development, Engineering and Architecture, Management, Operations, Marketing, etc.
  • Great working atmosphere with passionate IT experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed.
  • Beautiful offices in Kyiv, Warsaw, Limassol, Almaty, Yerevan work with comfort and enjoy the opportunity to build a network of connections with IT professionals day by day.
  • Laptop & all necessary equipment for work according to the ecosystem standards.
  • Paid vacations, personal events days, days off.
  • Paid sick leave.
  • Medical insurance.
  • Referral program enjoy cooperation with your colleagues and get the bonus.
  • Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy.
  • Free internal English courses.
  • Free Yoga classes.
  • Multiple internal activities: online platform with newsletters, quests, gamification and presents for collecting bonuses, PIN-UP talks club for movie and books lovers, board games cozy evenings, special office days dedicated to holidays, etc.
  • Company events, team buildings.
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