Team Lead of Business Training (вакансія неактивна)

Requirements

• Team management experience, including planning, coordination, and monitoring of trainers’ tasks.
• Experience in developing training programs for sales, customer service, and management.
• Proficiency in modern learning methodologies (microlearning, blended learning, interactive and virtual training methods).
• Ability to adapt content for various employee levels, from specialists to managers.
• English proficiency at B2+ level.

Responsibilities

• Management of an international team of business trainers for the Contact Center.
• Development and implementation of training programs on soft skills, customer service, and sales skills for Contact Center employees.
• Creation and execution of training programs for Contact Center leaders to enhance their managerial competencies.
• Supporting Contact Center team leaders in assessing and developing employee skills.
• Establishing and maintaining a system for evaluating the effectiveness of business training in the Contact Center, including collecting feedback from participants and stakeholders (in collaboration with the professional training function).
• Developing a system for evaluating (supervising) the work, training, and development of business trainers (in collaboration with the professional training function).
• Development and implementation of Standards and Policies for business training necessary for effective coordination on personnel training and development in the Contact Center.
• Preparing and providing regular and ad-hoc reports on business training in the Contact Center.
• Continuous improvement and enhancement of processes and team efficiency within the business training function.

Our benefits to you

• An exciting and challenging job in a fast-growing product ecosystem, the opportunity to be part of a multicultural team of top professionals in Development, Engineering and Architecture, Management, Operations, Marketing, etc.
• Great working atmosphere with passionate IT experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed.
• Beautiful offices in Kyiv, Warsaw, Limassol, Almaty, Yerevan work with comfort and enjoy the opportunity to build a network of connections with IT professionals day by day.
• Laptop & all necessary equipment for work according to the ecosystem standards.
• Paid vacations, personal events days, days off.
• Paid sick leave.
• Medical insurance.
• Referral program enjoy cooperation with your colleagues and get the bonus.
• Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy.
• Free internal English courses.
• Free Yoga classes.
• Multiple internal activities: online platform with newsletters, quests, gamification and presents for collecting bonuses, PIN-UP talks club for movie and books lovers, board games cozy evenings, special office days dedicated to holidays, etc.
• Company events, team buildings.