Account Manager

We’re on the lookout for a passionate and energetic Account Manager to join our team! In this role, you’ll be the go-to person for our clients, helping them navigate their journey with us, build strong relationships, understand their unique needs, and create tailored solutions that make a real difference.

If you love connecting with people and want to play a key role in our clients’ success while driving growth for our company, we want to hear from you!

Requirements:

1. 3+ years of experience as an Account Manager (bonus points if you have a background in outsourcing!)
2. Experience with invoicing and handling various payment systems — familiarity with issuing invoices and working with different payment methods is a must
3. Understanding of upsell and cross-sell processes — you know how to spot opportunities to expand services for clients and boost project value
4. Strong problem-solver with a proactive mindset — you tackle challenges head-on and think outside the box
5. Great communication and interpersonal skills
6. Advanced English level.

Responsibilities:

Customer Relationship Management
1. Develop and maintain strong, long-term relationships with assigned clients
2. Serve as the primary point of contact between the client and the company, ensuring smooth communication and alignment of goals
3. Contract Negotiations and Renewals: оversee contract negotiations, renewals, and resolve any issues or conflicts
4. Interact regularly with clients to provide feedback to understand their needs, challenges, and future goals.

Customer Growth and Expansion
1. Identify and pursue opportunities to expand services within existing clients
2. Collaborate with sales and technical support to implement and offer additional services that align with client goals
3. Monitor and achieve upsell and cross-sell targets for managed clients.

Invoicing and Payment Control
1. Overseeing the process of signing contracts and choosing the schedule of upcoming payments
2. Regularly issuing invoices to clients with subsequent communication and tracking of payments on issued invoices
3. Working with debtors: payment control and communication with clients on issues of closing accounts receivable
4. Regularly providing status updates and reports on client payments in Сash flow.

Reporting and Documentation
1. Maintain detailed records of interactions with clients, project details, and invoice activities.
2. Prepare and provide monthly/quarterly reports on client performance, key achievements, and areas for improvement.
3. Using CRM tools to track and manage interactions with clients, sales funnel activities and opportunities.

We offer:
🖇 Flexibility in processes(we are always focused on results)
🖇 Clear and well-understood KRs and KPIs
🖇 A team of people with open-minded thinking
🖇 Full-time and part-time schedule with a loyal approach and autonomy in processes
🖇 Convenient and comfortable office in Kyiv with the possibility of remote or hybrid work
🖇 18 working days of vacation per year
🖇 7 working days of sick leave and 7 days off, as well as all public holidays — days off
🖇 Corporate English (full coverage by the company)
🖇 Accounting support of PE and partial coverage of taxes
🖇 We are interested in professional development (playgrounds, courses, lectures, and professional speakers)
🖇 We provide you with onboarding processes, performance reviews, and individual development plans.

The Phenomenon is a remarkable team of individuals with big hearts who are dedicated to caring for animals. We consistently provide care and assistance to shelter residents, helping them find a home and a loving family 🐾.

If you are reading our job posting and know someone to recommend, please email us at [email protected] and you will receive a bonus for a successful referral (actual hiring) 💸.

If you are a relationship-driven professional with a strong background in IT and a passion for delivering exceptional client experiences, we invite you to apply!