✔️ Excellent spoken and written English (C1, C2);
✔️ Wide knowledge in computer science, architecture and system administration. Knowledge of virtual machines;
✔️ Experience in detecting issues and bugs in the system, and experience in documenting these processes;
✔️ Attention to details and analytical mindset;
✔️ Ability to quickly switch between tasks without quality loss;
✔️ Ability to work productively between 16:00 and 00:30 o’clock;
✔️ Possibility of working from office after pandemia.
< Will be a plus
< Higher technical education;
< Certifications in Networking or SysAdmin CCT / CCENT;
< Certification CompTIA A +;
< Tech Support Specialist HDI etc.
In return, you get
⚡️ Paid probation up to 3 months;
⚡️ Always timely payments;
⚡️ Official employment;
⚡️ Medical insurance after the probation;
⚡️ Fixed work schedule based on New York time zone, no overtimes;
⚡️ Ability to work with executive management in the US;
⚡️ Continuous support from the Team Lead and Superviser from United States, who will help you to adjust to the working processes;
⚡️ We will provide you will all necessary equipment to work from home;
⚡️ Constant communication in English with native speakers.
What you will do
✔️ Analyse incoming troubleshoot requests;
✔️ Create problem solving tasks and pass the information to relevant specialists;
✔️ Support the communication with other departments regarding the status of the current cases;
✔️ Writing articles for knowledgebase;
✔️ Support of the internal requests to the tech support;
✔️ Tracking in the system the detailed history of the cases.
Pharmbills — is an American outstaffing company headquartered in New York. We create teams for USA companies and help them with customer support, finances, documents and IT support.
Today we got 300 team members in Odessa, Kyiv, Kharkiv and Vinnytsia. We are always looking for the team of those who speak English at a level from Upper-Intermediate and above C1, C2, ∞.
At the moment, we are looking for System Administrator, who will work closely with our client in the US remotely, and will be able to join us in one of our Ukrainian offices after the pandemic.