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PDFfiller — SaaS компания типа B2C/B2B, основанная в Бостоне (Массачусетс, США) в 2008 году. Что мы делаем Мы создали и развиваем онлайн сервис, который помогает малому, среднему и крупному бизнесу экономить время и деньги на документообороте.
11 сентября 2019

Technical Support Engineer

Киев

Необходимые навыки

— Experience 1+ year on a Technical Support position in IT company working directly with B2B customers;
— Customer service skills and passion for helping others;
— Fluent English, excellent grammar and writing skills;
— Flexibility in work hours to accommodate US market;
— Basic knowledge of HTML, CSS, JS, PHP, and SQL;
— Ability to search information in browser console;
— Knowledge of Rest API, http response codes groups and http methods;
— Experience working with Windows, Linux OSes, Mac OS. Ability to do basic checks in commandline (ping, tracert, etc.);
— Basic knowledge of Jira, Kibana, API development tools;

Предлагаем

What you get working with us:
— Competitive salary, that depends on experience and skills;
— Company stock options;
— Monthly bonuses (1-10%);
— Noninterest earning loan;
— Paid lunch;
— Paid yoga classes;
— Paid vacations;
— Work-off on Ukrainian official holidays;
— Stable and reliable job;
— Opportunity for training and professional growth within the company;
— Convenient office location in the center;
— Ability to work in a creative and professional team.

Обязанности

— Resolving all types of technical support issues received via ticketing system, chat or phone;
— Managing issue tickets via Jira, communicating with the Development and QA to resolve these issues in a timely manner;
— Consulting our clients of implementing a solution using API;
— API error handling and troubleshooting;
— Working with logs, understanding and reading the code when necessary;
— Updating API documentation and knowledge base;

О проекте

PDFfiller, founded in 2008, is a quickly growing SaaS company that caters to the lucrative SMB market. PDffiller provides paperless office solutions to hundreds of thousands of customers and millions of users who use our products to fill out forms, sign documents, engage with their clients, and collaborate with colleagues via fax, pMail or SMS. PDFfiller is profitable, and has grown organically with no outside investment to become one of the leaders in the paperless and e-signature solutions to small and medium sized businesses.
From our inception, PDFfiller has been synonymous with ease of use and professional results. We have applied years of research, analysis, and customer feedback to make PDFfiller the most intuitive and interactive software for optimizing your document workflow. Our company has relied on the invaluable feedback of our customers to build a product known for its quality and responsive development. We are accredited by the Better Business Bureau, have over 3,000 five star reviews from Shoppers Approved, and stand by our 100% Money Back Guarantee.

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