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A US software product company that creates no-code business automation solutions, from document workflows and contracts to eSignatures and payments.
22 жовтня 2020

Customer Support Quality Control Specialist (вакансія неактивна)

Київ

Необхідні навички

— Minimum of 2 years in customer support, with 1 year of QA specialist experience;
— Great interpersonal skills;
— Open, honest, and empathetic manner when dealing with people;
— Coaching experience is an asset;
— High customer service orientation;
— High level of integrity, honesty, and judgment;
— Friendly, helpful, and creative;
— Demonstrated multi-tasking capability and proven success in a fast-paced environment coupled with good time management;
— Strong attention to detail and desire to follow procedures;
— Strong verbal and written communication skills;
— Proficient English, both written and verbal.

Пропонуємо

— Stable and reliable job;
— Competitive salary, that depends on experience and skills;
— Monthly bonuses (1-10%);
— Company stock options;
— Paid vacations;
— Yoga classes;
— Work-off on Ukrainian official holidays;
— Convenient office location in the center;
— Ability to work in a creative and professional team;
— Equipped workplace.

Обов’язки

— Developing and implementing quality assurance policies;
— Performing routine inspections and quality tests;
— Ensuring that standards are observed;
— Addressing and discussing issues and proposed solutions with the manager;
— Documenting quality assurance activities and creating audit reports;
— Making recommendations for improvement;
— Creating training materials and operating manuals;
— Accountable for collecting, coordinating, evaluating, and providing data to team leads;
— Providing coaching, feedback, and reporting;
— Meet weekly and monthly evaluation metrics;
— Initiate/run/participate in calibration sessions;
— Support a culture of coaching to meet or exceed quality customer experience satisfaction scores;
— Attend team meetings to cover various topics related to quality.

Про проєкт

PDFfiller, founded in 2008, is a quickly growing SaaS company that caters to the lucrative SMB market. PDffiller provides paperless office solutions to hundreds of thousands of customers and millions of users who use our products to fill out forms, sign documents, engage with their clients, and collaborate with colleagues via fax, pMail or SMS. PDFfiller is profitable, and has grown organically with no outside investment to become one of the leaders in the paperless and e-signature solutions to small and medium sized businesses.
From our inception, PDFfiller has been synonymous with ease of use and professional results. We have applied years of research, analysis, and customer feedback to make PDFfiller the most intuitive and interactive software for optimizing your document workflow. Our company has relied on the invaluable feedback of our customers to build a product known for its quality and responsive development. We are accredited by the Better Business Bureau, have over 3,000 five star reviews from Shoppers Approved, and stand by our 100% Money Back Guarantee.