— Have 1+ year as a solution engineer or customer support for SaaS products working directly with B2B customers;
— Advanced level of English both spoken and written;
— Experience with bug tracking systems (i.e. Jira);
— Flexibility in work hours to accommodate US market;
— The ideal candidate genuinely enjoys interacting with others and is expected to be professional, self-motivated, proactive, results-oriented;
— Analysis, troubleshooting, and problem solving expertise;
— Ability to effectively prioritize and escalate customer issues;
— Passionate about helping customers.
— Knowledge of MySQL or other relational DB;
— Experience implementing/integrating solutions into Salesforce;
— BA degree in Computer Science or Software Engineering.
— Competitive salary subject to annual raises;
— Monthly bonuses that reward employee achievements, time, and effort;
— Paid courses for professional development: conferences, English classes, etc.;
— Regular athletic activities with professional coaches (online for the duration of the quarantine);
— Medical insurance;
— In-house massage therapist;
— Employee stock option contract.
— Resolve all types of support issues received via ticketing system, chat or phone;
— Serve as an escalation point of contact for product and service issues and troubleshoot them;
— Manage issue tickets via Jira, communicate with the Development and QA Teams to resolve these issues in a timely manner;
— Leverage knowledge of airSlate to provide world-class technical support to airSlate customers;
— Assist clients in setting up their first workflows in airSlate, conduct product demos to prospects;
— Advocate customer’s priorities internally within airSlate.
airSlate is an end to end workflow automation solution that includes HTML forms, document generation, a PDF editor, built-in e-signatures, contract management and data collection. We are looking for an experienced Technical Support Representative who will be able to understand airSlate and leverage this knowledge to help airSlate customers address their business needs and product related issues. About airSlate: www.airslate.com/about