— Experience 1+ year on a Support Specialist position in IT company;
— Customer service skills and passion for helping others;
— Fluent English, excellent grammar and writing skills;
— Excellent communications skills;
— Technical background is a plus;
— Flexibility in work hours to accomodate US market.
What you get working with us:
— Competitive salary, that depends on experience and skills;
— Company stock options;
— Noninterest earning loan;
— Paid yoga classes;
— Paid vacations;
— Work-off on Ukrainian official holidays;
— Stable and reliable job;
— Opportunity for training and professional growth within the company;
— Convenient office location in the center;
— Ability to work in a creative and professional team.
— Resolving all types of support issues received via ticketing system, chat or phone;
— Managing issue tickets via Jira, communicating with the Development and QA to resolve these issues in a timely manner;
— Supports customers by providing helpful information, answering questions, and responding to complaints;
— Being the front line of support for clients and customers, help ensure they are satisfied with products, services, and features;
— Manage large amounts of incoming inquiries;
— Identify and assess customers’ needs to achieve satisfaction;
— Build sustainable relationships of trust through open and interactive communication;
— Meet personal/team targets;
— Follow communication procedures, guidelines and policies;
— Go the extra mile to engage customers.
We’re looking for a customer service driven IT Support Specialist that is passionate about finding solutions to difficult problems. You will work alongside other Support Specialists and report to Support Manager. You must be efficient, detail-oriented and great at prioritization. To be successful in this role, you should also be a great communicator as you will be the first line of defense for our users’ needs. Your typical day will start with US prime time and will be filled with monitoring a ticket queue, ensuring we’re hitting key metrics, and establishing our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
PDFfiller, founded in 2008, is a quickly growing SaaS company that caters to the lucrative SMB market. PDffiller provides paperless office solutions to hundreds of thousands of customers and millions of users who use our products to fill out forms, sign documents, engage with their clients, and collaborate with colleagues via fax, pMail or SMS. PDFfiller is profitable, and has grown organically with no outside investment to become one of the leaders in the paperless and e-signature solutions to small and medium sized businesses.
From our inception, PDFfiller has been synonymous with ease of use and professional results. We have applied years of research, analysis, and customer feedback to make PDFfiller the most intuitive and interactive software for optimizing your document workflow. Our company has relied on the invaluable feedback of our customers to build a product known for its quality and responsive development. We are accredited by the Better Business Bureau, have over 3,000 five star reviews from Shoppers Approved, and stand by our 100% Money Back Guarantee.