Account Manager (Fintech, B2B)

PaySaxas is an EMI and PSP-licensed fintech with MSB registration. We offer businesses multi-currency IBAN accounts, SEPA/SWIFT transfers, FX, and crypto on/off-ramp services. The Account Manager will manage relationships with PaySaxas B2B clients, ensuring high-quality service, client satisfaction, and account growth. The role includes client support, retention, and identifying upselling and cross-selling opportunities.

Required Skills and Qualifications:

• 1 — 5 years of experience in account management, client success, client relationships, or support roles in fintech/crypto (from PSP/Payment company side).
• Proven ability to manage and grow strategic B2B client relationships.
• Excellent negotiation, communication, and problem-solving skills.
• Ability to manage multiple stakeholders and priorities in a fast-paced environment.
• Fluent in English and Ukrainian/Russian.

Will be a plus:

• Understanding of regulatory frameworks in fintech or SaaS environments.
• Knowledge of client engagement and growth strategies.

Key Responsibilities:

• Develop and execute strategies for managing and expanding relationships with key B2B clients.
• Oversee the onboarding process for new clients, ensuring a seamless transition and successful implementation of PaySaxas solutions.
• Provide product training and ongoing support to help clients maximize the value of the PaySaxas’ offerings.
• Serve as an escalation point for key clients, ensuring high levels of satisfaction and timely resolution of issues.
• Collaborate with the sales team to support contract renewals and expansion deals.
• Maintain accurate records of client interactions, progress, and outcomes in the CRM system.
• Optimize internal processes to improve efficiency and effectiveness of account management operations.
• Monitor client health metrics and develop proactive strategies to mitigate churn risks.
• Deliver regular reports to senior leadership on client performance, satisfaction, and revenue growth.
• Analyze market trends and client feedback to inform business strategy.

We offer:

• Full Remote work environmen;
• Competitive compensation fixed in Euro;
• Quarterly performance-based bonuses;
• Clear goals and priorities, aligned with PaySaxas’ Strategy.
• Paid vacation — 20 business days during the calendar year.
• Paid sick leave — available to cover medical needs and emergencies.
• Flexible Public Holidays — rest days tailored to your country’s calendar;
• Paid day-off on your Birthday and other family events.

Recruitment process:

1. HR interview
2. Peer Interview
3. Final interview

We appreciate your and our time and try to make the process as convenient as possible for all parties.