Senior Dispute Manager (FinTech) (вакансія неактивна)

PayGames — a one-stop solution to run online business while benefiting financially.
We offer everything for B2B solutions to get started with online payments within one integration.
We are a dynamic Holding, that embraces flexibility and encourages your innovative ideas for product and process improvements.

Role Overview:
As a Chargeback specialist, you will play a pivotal role in ensuring successful cooperation between entities/business partners and addressing any issues that may arise during their interaction with our products or services. Your conflict resolution skills and exceptional communication abilities will be critical factors in upholding our high service standards.

Responsibilities:

• Processing incoming requests for banking disputes (chargeback) from individuals through payment systems.
• Adding requests to the accounting system.
• Communication with merchant representatives and request for documents according to the established form.
• Analysis and verification of documents sent by the merchant to respond to the dispute.
• Preparation of responses to inquiries from payment providers and counterparts within one’s competence.
• Interaction with departments and partners regarding dispute-related matters.
• Participation in reconciliations of disputed transaction amounts.

Requirements:

• Degree in Law;
• Experience in disputing transactions (chargeback) in fintech (payment providers, banks) — is a must;
• Excellent communication in English (B2 and higher) — is a must;
• Proficient PC user (Microsoft Office, knowledge of Jira);
• Ability to work with large volumes of data;
• Attention to detail and thoughtfulness in work;
• Independence and proactivity;
• Business correspondence skills;
• Analytical mindset.

We offer

• Financial stability and competitive salary;
• Individual bonuses for benefits compensation (healthcare, hobby, equipment and workstation);
• An honest and professional team that is ready to listen and understand, and most importantly, support you in your ambitious professional ideas;
• A dynamic and flexible startup environment that encourages innovation;
• 24 paid vacation, not limited sick leaves, additional day-offs;
• Remote work;
• The perspective of development in FinTech with a focus on a foreign market;
• Great, professional and friendly team.

👏🏻We are proud of our corporate culture which embodies principles:
— No Red Tape: We believe in removing unnecessary bureaucracy, fostering an environment of agility and efficiency.
— Freedom of Decision-Making: We trust in your expertise and empower you to make impactful decisions.
— Trust in Employees’ Expertise: Your knowledge and skills are highly valued, and we encourage you to take ownership of your work.
— Startup Environment: Experience the excitement of working in a startup, where new processes are implemented, and results are visible.
— Communication with C-Level: Enjoy open communication with our C-level executives, as we embrace an open-door policy.
— Professional Growth and Networking: We prioritize your professional development and provide ample opportunities for networking.
— Friendly Team: Join our close-knit team, where collaboration and support are the pillars of our work culture.

Join us and you can be part of our company and creation it grows!