Account Manager (вакансія неактивна)

We’re rapidly growing and inviting an Account Manager to our team.

As Account Manager you will be responsible for managing relationships with providers, streamline account setup processes, and drive efficiencies across operations. The ideal candidate will be responsible for building and maintaining key partnerships, ensuring the smooth setup of accounts, and working closely with internal teams to optimize workflows. This role also involves identifying new provider opportunities to expand our network and support business growth.

Required skills and expertise:

• Bachelor’s degree in Business Administration, Marketing, or a related field;
• 1+ year of experience in account management, provider relations, or operations management, preferably in fintech or a related industry;
• Strong communication and interpersonal skills with the ability to manage relationships effectively;
• Proficiency in Google Sheets, Excel, and other reporting tools;
• Problem-solving mindset with the ability to identify process inefficiencies and implement improvements;
• Experience working with cross-functional teams in a fast-paced, dynamic environment;
• Ability to prioritize tasks, manage time effectively, and meet deadlines;
• English — Upper- Intermediate+.

You would be running such tasks as:
Provider Communication:

• Act as the primary point of contact for all provider-related matters;
• Foster strong, ongoing relationships with existing providers, ensuring smooth communication and addressing concerns or inquiries in a timely manner;
• Negotiate terms and agreements with new and existing providers to ensure mutually beneficial partnerships.

Account Setup:

• Manage and oversee the setup process for new accounts from start to finish;
• Collaborate with cross-functional teams to ensure that account activation meets client specifications and business requirements;
• Resolve any issues that arise during the setup process, providing proactive solutions.

Google Sheets Accounts Reporting:

• Create and maintain detailed reports on accounts using Google Sheets;
• Ensure that all relevant stakeholders have access to real-time data on account status, provider performance, and overall operational efficiency;
• Analyze the reports and provide insights and recommendations to management for potential improvements.

Process Improvement and Efficiency:

• Continuously review and refine the account setup process to improve efficiency and reduce time-to-launch;
• Propose and implement innovative solutions that speed up onboarding for new accounts while maintaining accuracy and compliance;
• Work closely with technical teams to automate routine tasks and reduce manual work where possible.

Provider Sourcing and Development:

• Proactively seek out new providers to expand Paycord’s service offerings;
• Conduct market research to identify potential providers and assess their suitability for partnership;
• Develop strategies for approaching and onboarding new providers to diversify Paycord’s network.

We offer:
Care for your health and well-being

• 100 % paid sick leaves;
• 20 working days of paid vacation;
• Medical support;
• Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
• Ability to work remotely or in the office (as you wish);
• Corporate gifts & events.

Professional growth & development

• Competitive salary with annual salary promotions;
• The annual budget for professional courses, conferences, workshops, and books;
• Internal training courses;
• Work with a team of professionals and have the opportunity to share knowledge.

Corporate Culture

• Dynamic and result-oriented work environment;
• The ability to influence product development at an early stage;
• Openness to new ideas and approaches, healthy team discussions;
• No “red tape” culture.

Candidate journey:
HR Interview -> Team Interview