Paycord is a PayTech company with a high-load platform for payment processing. We combine fintech expertise with merchant insights to create innovative solutions. We’ve successfully developed a strong product that helps businesses succeed in new markets.
24 жовтня 2024 Перша робота

Billing Support Specialist

за кордоном, віддалено

We’re rapidly growing and inviting a Billing Support Specialist to our Paycord team.
If you’re ready for new challenges in a dynamic and fast-paced environment, this could be the perfect role for you.

Required skills and expertise:

  • Communicate effectively through clear, concise written documentation;
  • English language from Upper-Intermediate level;
  • Ability to work in high workload conditions;
  • Willingness to work rotating shifts: morning, day, evening and night;
  • Good ability to prioritise tasks and meet deadlines;
  • Experience of working with other internal departments, including technical teams;
  • High level of attention to detail and concentration.

You would be running such tasks as:

  • Quickly and efficiently resolve customer queries regarding payment issues via tickets, chats and emails;
  • Troubleshoot technical issues with payment systems and software to support payment processing;
  • Initiate escalation of issues to the technical or financial team and payment providers as required;
  • Improve existing billing support processes and make suggestions for their optimisation to ensure the efficiency of the department.

Nice to have

  • Experience in a Customer Support Specialist or related position (preferable Fintech, billing);
  • Experience in resolving issues related to the payments industry.

We offer:

Care for your health and well-being

  • 100 % paid sick leaves;
  • 28 calendar days of vacation per year;
  • Medical support;
  • Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
  • Corporate gifts & events.

Professional growth & development

  • Competitive salary with annual salary promotions;
  • The annual budget for professional courses, conferences, workshops, and books;
  • Internal training courses;
  • Work with a team of professionals and have the opportunity to share knowledge.

Corporate Culture

  • Dynamic and result-oriented work environment;
  • The ability to influence product development at an early stage;
  • Openness to new ideas and approaches, healthy team discussions;
  • No “red tape” culture.

Candidate journey:
HR Interview -> Final Interview -> Job Offer

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