Billing Support Specialist (вакансія неактивна)

We’re rapidly growing and inviting a Billing Support Specialist to our Paycord team.
If you’re ready for new challenges in a dynamic and fast-paced environment, this could be the perfect role for you.

Required skills and expertise:

• Communicate effectively through clear, concise written documentation;
• English language from Upper-Intermediate level;
• Ability to work in high workload conditions;
• Willingness to work rotating shifts: morning, day, evening and night;
• Good ability to prioritise tasks and meet deadlines;
• Experience of working with other internal departments, including technical teams;
• High level of attention to detail and concentration.

You would be running such tasks as:

• Quickly and efficiently resolve customer queries regarding payment issues via tickets, chats and emails;
• Troubleshoot technical issues with payment systems and software to support payment processing;
• Initiate escalation of issues to the technical or financial team and payment providers as required;
• Improve existing billing support processes and make suggestions for their optimisation to ensure the efficiency of the department.

Nice to have

• Experience in a Customer Support Specialist or related position (preferable Fintech, billing);
• Experience in resolving issues related to the payments industry.

We offer:

Care for your health and well-being

• 100 % paid sick leaves;
• 28 calendar days of vacation per year;
• Medical support;
• Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
• Corporate gifts & events.

Professional growth & development

• Competitive salary with annual salary promotions;
• The annual budget for professional courses, conferences, workshops, and books;
• Internal training courses;
• Work with a team of professionals and have the opportunity to share knowledge.

Corporate Culture

• Dynamic and result-oriented work environment;
• The ability to influence product development at an early stage;
• Openness to new ideas and approaches, healthy team discussions;
• No “red tape” culture.
  
  

Candidate journey:
HR Interview -> Final Interview -> Job Offer