Billing Operations Specialist (with shifts)

Paycord is a PayTech company with a high-load platform for payment processing. We combine fintech expertise with merchant insights to create innovative solutions. We’ve successfully developed a strong product that helps businesses succeed in new markets.

Our primary focus is on solution-driven development, and we prioritize the needs of our business clients. We provide access to a wide range of local and international payment methods, supporting businesses in reaching new heights and achieving excellence.

We`re rapidly growing and inviting a Billing Operations Specialist to our team.


You would be running such tasks as:

• Perform daily, weekly, and monthly monitoring of billing KPIs (payment approval rate, conversion rate, canceled transactions, timeouts, etc.);
• Analyse data, identify any anomalies, errors, or deviations affecting the system, and proactively troubleshoot issues;
• Provide efficient payment routing and flow management for maximum efficiency and processing speed;
• Understand current payment flows, methods, existing monitoring, analysis, and back-office tools;
• Collaborate with other departments across the company, including product development and technical support;
• Revise monitoring processes and billing operations to increase efficiency and reduce risk.
  
  
  

Required skills and expertise:

• 1+ years of experience in the support/operations/monitoring role;
• Understand the fundamentals of the online payment sphere: payments methods, technical integrations, funnels, online payment flows;
• Confident with processing financial/transactional information;
• Excellent communication skills with payment providers and merchants;
• Advanced Excel and other MS Office software user;
• English from upper-intermediate level;
• Initiative and proactive approach;
• High level of independence and ability to take responsibility.
  
  
  

Will be a plus:

• Experience in analytical tools (e.g.Tableau);
• Ability to work effectively with billing systems and monitoring tools (Kibana, Grafana, etc);
• Experience in the billing/payment industry.
  
  
  

We offer:
Care for your health and well-being

• 100 % paid sick leaves;
• 20 working days of paid vacation;
• Medical support;
• Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
• Ability to work remotely or in the office (as you wish);
• Corporate gifts & events.

Professional growth & development

• Competitive salary with annual salary promotions;
• The annual budget for professional courses, conferences, workshops, and books;
• Internal training courses;
• Work with a team of professionals and have the opportunity to share knowledge.

Corporate Culture

• Dynamic and result-oriented work environment;
• The ability to influence product development at an early stage;
• Openness to new ideas and approaches, healthy team discussions;
• No “red tape” culture.

Candidate journey:
HR Interview -> Interview with Team Lead