IT Support Engineer

Dive into the pulse of cutting-edge solutions with Patrianna LTD! 🚀

Are you ready to dive into the dynamic world of social gaming and be part of a rapidly expanding team? We’re on the lookout for a talented IT Support Engineer to join our Patrianna LTD team on a full-time basis.

🌟 What You Gain?

Dynamic Environment: Step into the heart of a super fast-growing social gaming company, where innovation and creativity thrive.

Global Impact: Be at the forefront of crafting a global social entertainment platform, with a primary focus on captivating the North American market.

Limitless Growth: Take your career to new heights with opportunities for advancement and personal development. Join us in the exhilarating journey of continuous growth.

Massive Reach: Contribute to the development of client web and mobile apps that engage with up to 150 million customers worldwide.

Commitment to Excellence: We’re dedicated to delivering high-quality code, ensuring predictable behavior in production, seamless scaling, and automation every step of the way.

We are looking for a proactive and technically skilled Junior/Middle Internal Remote Support Engineer to join our IT team. You will be responsible for providing remote support to our internal employees, troubleshooting hardware, software, and network issues, and ensuring smooth IT operations across departments. This is a great opportunity for a motivated support engineer who enjoys problem-solving and has a keen eye for detail.

Responsibilities

• Provide technical support to internal employees via remote tools, chat, and email.
• Diagnose and resolve hardware, software, and network-related issues.
• Manage tickets and prioritize requests to ensure timely response and resolution.
• Assist with the setup, configuration, and troubleshooting of, laptops, and mobile devices.
• Perform regular maintenance, updates, and software installations on employee devices.
• Document and track issues, solutions, and troubleshooting steps in our knowledge base.
• Collaborate with other IT team members on larger projects and support initiatives.

Requirements

• Knowledge of Windows, macOS, and basic Linux troubleshooting.
• Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, etc.) and ticketing systems.
• Basic understanding of network configurations and troubleshooting (TCP/IP, DNS, VPN).
• Excellent problem-solving skills and ability to work independently.
• Strong communication skills and ability to explain technical concepts to non-technical users.

Will be a plus

• Experience in Google Workspace and Slack management.
• Hands on Jira configuration experience
• Previous experience with MDM systems
  
  

Benefits
Full Remote Work: Enjoy the flexibility of working remotely from wherever you feel most productive.
Medical/Sport Compensation: Receive private monthly compensation towards medical expenses or sports-related activities to support your health and well-being.
Generous Leave Policy: Take advantage of 30 days of paid time off, encompassing both vacation and sick leave, to ensure you can recharge and recover when needed. Take your time on bank holidays as well.
Company Events: Engage in our vibrant company culture through a variety of informal events designed to foster camaraderie and teamwork.
Continuously Development: Get an opportunity to join a fast-growing business where the sky’s the limit.