Customer Success Specialist (вакансія неактивна)

Spendbase is the one-stop shop for optimizing your spending on cloud and software subscriptions.

From vendor negotiations to SaaS operations, our philosophy is plain and simple: maximize the return on the software you already own. Get the best software deals, increase adoption of your current stack, take control of your renewals, and more.

Our team needs a Customer Success Manager with a startup personality who is flexible, proactive, and creative. We will grow fast together :) Are you our perfect match?

Required Skills:

• Upper-intermediate English is a must, we are happy if you are Advanced or Fluent instead :)
• At least 1 of professional experience preferably in startups or product companies
• Excellent verbal and written communication skills
• Proactive, innovative, and highly organized to connect and work with various stakeholders
• Curiosity with a willingness to learn and grow with the company
• Experience with CRM, Task management software, and spreadsheets
• Experience in prioritizing, making decisions, and performing effectively in high-pressure situations

Responsibilities:

• Understand and articulate key industry and product best practices
• Become an expert in Product and educate customers on the use and benefits of our products
• Work closely with tech products
• Drive growth through up-selling, cross-selling, and renewals
• Achieve monthly KPI
• Align customer needs with product functionalities for optimal outcomes
• Collect data and monitor metrics to improve current processes
• Coordinate with the sales team and other departments to produce effective strategies
• Break and improve the process when it is necessary, and simply be your best self! ;)

We offer:

• Clear career path
• Opportunity to work with the global market: Ukraine, US, EU, and Australian markets
• Open environment and support that facilitates professional freedom and growth
• Quick growth

Get in touch ASAP so we can start the conversation sooner 😊