Parimatch Tech — hi-tech R&D center of the global holding company Parimatch. We are an innovative provider of future-defining tech solutions in the Gaming & Entertainment industry. We are committed to innovation to provide the global community with the highest quality products and gaming experience.
12 мая 2021

VIP Account Manager for Parimatch International

Киев

We are a highly successful Company with great ambitions. We operate on a very competitive market so every day we are looking for opportunities to be better. To be faster. Even faster. Never stand aside and never afraid to try. Having a lot of ideas we are very open to fresh ones. Equally important, we have resources to bring these into motion.

We invite those who fired up to:

— Overseeing and studying player activity and behavior to recognize drops and spikes, proactively acting on opportunities to enhance the player’s experience and the value to the customer;
— Targeting and creating relationships with high-value players and those with potential;
— Creating retention calling campaigns, SMS and email campaigns;
— Executing targeted campaigns aiming to further enhance the lifetime value of loyalty players;
— Drawing up and implementing customer journeys across Casino specific products for all loyalty players across multiple brands and countries;
— Examining and improving campaigns, reporting on the performance of each campaign, and recommending next steps for all loyalty players across multi-brand and countries;
— Handling customers’ day to day queries, expectations, and game experience including out of hours when necessary, in order to provide loyal players with personal and excellent service;
— Liaising with The Loyalty Lead and the Data team.

Essential professional experience:

— 1 year of experience working with high-value players as a minimum;
— Excellent communicator with strong negotiation skills;
— Highly organized and good at planning;
— Natural leader who commands respect;
— Good judgment and possesses good decision-making skills;
— English — Upper-Intermediate.

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