We invite those who fired up to:
— Service monitoring;
— Investigate and process of incidents;
— Analyze logs with monitoring tools;
— Support up monitoring for servers and services;
— SLA tracking of production issues.
Essential professional experience:
— 1+ years of proven relevant experience (Support/QA);
— Following full Incident management workflow;
— Communicating with customer support;
— Experience with monitoring tools (Grafana);
— Experience with logging tools (ELK stack: ElasticSearch, Kibana);
— Business incident investigation and follow up;
— Reproducing and resolve of incidents;
— SLA tracking;
— Assisting with Problem management;
— Proactive service monitoring.
Desirable skills and personal features:
— Understanding/Experience QA testing;
— Knowledge of GitLab;
— Knowledge of Kafka;
— Strong troubleshooting skills;
— Strong communication skills;
— Self-motivated, well-organized and team player;
— Experience monitoring micro services.
We care of your:
— Medical insurance/Sport compensation;
— Sport club participation (football, running, basketball or swimming clubs);
— 100% paid sick leaves;
— 20 working days of paid vacation.
— Competitive salary and сonstant encouragement for your efforts and contribution;
— Bonuses according to company’s policy;
— Welfare (financial support in critical situation);
— Gifts for significant life events (marriage, childbirth).
Personal and professional growth
— Individual annual training budget with an opportunity to visit paid conferences, training sessions, workshops etc.;
— Free corporate library;
— Opportunity to visit our non-stop internal meetups: open talks, IT Pump, etc. as a participant or a speaker and exchange knowledge;
— A world-class team of T-shaped skilled professionals that share knowledge and support each other.
— Corporate parties and events (Pub Quiz, Carquest, bowling championships, etc.);
— PM Foundation activities (social responsibility events);
— Weekly events aimed at culture, arts, soft skills development.