Parimatch Tech — hi-tech R&D center of the global holding company Parimatch. We are an innovative provider of future-defining tech solutions in the Gaming & Entertainment industry. We are committed to innovation to provide the global community with the highest quality products and gaming experience.
10 декабря 2020

IT Help Desk Team Lead (вакансия неактивна)

Киев

We are a highly successful Company with great ambitions. We operate on a very competitive market so every day we are looking for opportunities to be better. To be faster. Even faster. Never stand aside and never afraid to try. Having a lot of ideas we are very open to fresh ones. Equally important, we have resources to bring these into motion.

We invite those who fired up to:

— Provide management and direction of IT help desk team in hyper-growth environment;
— Create positive and challenging atmosphere in the team;
— Track and control of solving issues;
— Prioritization and estimation of issues;
— Continuous improvement of customer’s support level;
— Automatisation of recurrent manual operation;
— Build processes to deliver highest quality and long term result;
— Become a point of expertise of all services which we support;
— Collaborate with linked departments.

Essential professional experience:

— Minimum 1-2 years of experience as Support Team Lead(preferable in IT company);
— Experience of managing team which support 1000+ users;
—Strong technical knowledges in next domains: Windows AD services, client Windows OS, MacOS, network, basic security practices and experience with implementing and administration corporate IT tools;
— Basic ITIL and Agile methodology;
— Be able to work under pressure, multitasking;
— Experience with VIP customers support;
— Experience with remote customers support;
— Great leadership, organizational and time-management skills;
— Proper written and oral skills(Ukrainian, Russian, English).

We care of your:

Health

— Medical insurance/Sport compensation;
— Sport club participation (football, running, basketball or swimming clubs);
— 100% paid sick leaves;
— 20 working days of paid vacation.

Wealth

— Competitive salary and сonstant encouragement for your efforts and contribution;
— Bonuses according to company’s policy;
— Welfare (financial support in critical situation);
— Gifts for significant life events (marriage, childbirth).

Personal and professional growth

— Individual annual training budget with an opportunity to visit paid conferences, training sessions, workshops etc.;
— Free corporate library;
— Opportunity to visit our non-stop internal meetups: open talks, IT Pump, etc. as a participant or a speaker and exchange knowledge;
— A world-class team of T-shaped skilled professionals that share knowledge and support each other.

Leisure time

— Corporate parties and events (Pub Quiz, Carquest, etc.);
— PM Foundation activities (social responsibility events);
— Weekly events aimed at culture, arts, soft skills development.

Горячие вакансии

Все вакансии