Репутація українського ІТ. Пройти опитування Асоціації IT Ukraine
Parimatch Tech — hi-tech R&D center of the global holding company Parimatch. We are an innovative provider of future-defining tech solutions in the Gaming & Entertainment industry. We are committed to innovation to provide the global community with the highest quality products and gaming experience.
27 ноября 2019

Incident Coordinator (вакансия неактивна)


You will be responsible for:

— Following and manage full Incident management and Problem management processes;
— Improve and optimize Incident management process;
— Follow up SLA and increase incident and problem closure on PROD;
— Tickets coordination for complex issues, troubleshooting and recovery/resolution management
— Assist with change management process and following of maintenance tickets
— Debug complex issues, make decision, problem solving;
— Optimize SLA and set up of business communication;
— Creation production documentations;
— Ability to perform the on call duty as scheduled and assist with coverage as needed.

We’re expecting:

— Minimum 1-2 year experience in project management (experience project coordinator) or experience in the same position;
— High level of proficiency with Jira, Confluence or other tracking systems;
— Problem solving skills;
— Understanding workflow technical support (L1,L2,L3);
— Good presentation skills;
— Ability to handle multiple tasks and prioritize on an ongoing basis, time management of self;
— Understanding SDLC;
— Knowledge of Agile methodology;
— Intermediate level of English and higher;
— Excellent communication skills (both written and verbal) — must.

Will be plus:

— Knowledge ITIL/COBIT;
— Experience risk management;
— Experience in technical support.

Being a member of PMLAB team means:

— Challenging tasks with great opportunity to level up your skills;
— Knowledge sharing atmosphere (you have a chance to be a speaker in our internal meetups);
— Competitive salary and сonstant encouragement for your efforts and contribution;
— 20 working days of paid vacation;
— 100% paid sick leaves;
— Medical insurance;
— Relocation bonus;
— Weekly events of a corporate employee’s work-life balance program with culture, arts, soft skills lections;
— Sports competitions (football, PubQuiz, basketball, table tennis, bowling championships every year);
— An individual annual training budget with an opportunity to visit paid conferences, training sessions, workshops etc.;
— Corporate library and subscriptions for Pluralsight and Safari online;
— Unlimited good mood and support!

Горячие вакансии

Все вакансии