Parimatch Tech — hi-tech R&D center of the global holding company Parimatch. We are an innovative provider of future-defining tech solutions in the Gaming & Entertainment industry. We are committed to innovation to provide the global community with the highest quality betting products and gaming experience.
10 сентября 2019

L1 Support Team Lead (вакансия неактивна)

Киев

You will be involved in:

* Manage and build L1 team;
* Following and managing incidents and problems (Incident management)
* Providing deep technical analysis and resolution of application problems
* Proactive monitoring
* Following RCA procedure
* Creating support production documentations
* Improving and optimizing Incident management process
* Reporting

We are interested in:

* 1-2 year experience on the same position or experience of lead of technical support
* Experience of team building, motivation, KPI’s
* Knowledge of software development Life Cycle (Cloud and Services)
* Experience of Monitoring system (Grafana, Zabbix, Prometheus)
* Troubleshooting or analysis of problems/prod incidents (Kibana)
* Fluency with Atlassian SCM Suite (Confluence/JIRA)
* Excellent communication skills (both written and verbal) — must
* Ability to handle multiple tasks and prioritize
* Analytical and problem solving skills
* Intermediate level of English and higher

Nice to have:

* Understanding/Experience QA testing
* Understanding/Experience Project Manager
* Knowledge ITIL
* Understanding of Linux
* Knowledge of GitLab

Being a member of PMLAB team means:

— Challenging tasks with great opportunity to level up your skills;
— Knowledge sharing atmosphere (you have a chance to be a speaker in our internal meetups);
— Competitive salary and сonstant encouragement for your efforts and contribution;
— 20 working days of paid vacation;
— 100% paid sick leaves;
— Paid English classes;
— Medical insurance/ sports compensation;
— Individual annual training budget with the opportunity to visit paid conferences, training sessions, workshops etc.;
— Corporate library and subscriptions for Pluralsight and Safari online;
— Lunches delivery to the office;
— Unlimited good mood and support!

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