P2H is a service IT company with a product approach and 16 years of industry experience.
20 січня 2022

Engagement Manager (вакансія неактивна)

Харків

P2H invites a communicable, responsible person with a good knowledge of English to join our Engagement team.

Requirements:

  • strong communication, customer service and support skills
  • strong analytical and problem-solving skills
  • good spoken and written English — Upper-Intermediate and above
  • quick decision-making, flexibility
  • high level of self-organization, attention to details
  • self-motivated and responsible

Great to have:

  • previous experience in IT
  • understanding of web development life cycle

Responsibilities:

  • processing new incoming requests
  • familiarizing the client with the company / services
  • analyzing the client and forecasting the profitability from cooperation
  • investigating the client’s request and identifying the actual need of the client
  • understanding the best way of handling the client’s request and referring the client to the proper team
  • assisting the clients with the project estimation and answering the queries about the technologies / development process etc.
  • communicating with the clients (via email / live chat / phone etc.) as well as with development teams / PMs / account managers / marketing team / financial and internal development departments

We offer:

  • You can work remotely.
  • We provide complete legal and accounting support for all our contract workers.
  • Our well-developed knowledge transfer system will enable you to master new technologies and tools fast.
  • You will have a lot of opportunities to make your own decisions and hone T-shaped skills since our company has a flat organizational structure.