Engagement Manager (вакансія неактивна)

P2H invites a communicable, responsible person with a good knowledge of English to join our Engagement team.

Requirements:

• strong communication, customer service and support skills
• strong analytical and problem-solving skills
• good spoken and written English — Upper-Intermediate and above
• quick decision-making, flexibility
• high level of self-organization, attention to details
• self-motivated and responsible

Great to have:

• previous experience in IT
• understanding of web development life cycle

Responsibilities:

• processing new incoming requests
• familiarizing the client with the company / services
• analyzing the client and forecasting the profitability from cooperation
• investigating the client’s request and identifying the actual need of the client
• understanding the best way of handling the client’s request and referring the client to the proper team
• assisting the clients with the project estimation and answering the queries about the technologies / development process etc.
• communicating with the clients (via email / live chat / phone etc.) as well as with development teams / PMs / account managers / marketing team / financial and internal development departments

We offer:

• You can work remotely.
• We provide complete legal and accounting support for all our contract workers.
• Our well-developed knowledge transfer system will enable you to master new technologies and tools fast.
• You will have a lot of opportunities to make your own decisions and hone T-shaped skills since our company has a flat organizational structure.