We are a product company that is developing a new approach unique to client management and the trading ecosystem. It includes more than 10 blocks — CRM, Chat, BI, Trading Engine, Education, Machine learning, Automated flows, and other blocks that will be easy to use for both, clients and managers.
16 березня 2022
Customer Success Manager (вакансія неактивна)
Київ
You will be involved in the development of the ECOsystem that will include such services as: BI (Reporting System), Roles/Permissions, Chat System, Trading platform, Client Engagement, Dialling system, ETC.
Requirements:
— Good verbal and written English
— Excellent verbal and written communication and negotiation skills
— Focused, reliable and a responsible self-starter with strong critical problem-solving skills
— Excellent organizational skills and ability to make prioritization
— Ability to work in a fast-paced environment.
— Analytical mindset
Will be a plus:
— experience working in Fintech space or experience working in Product- or Success B2B service-related position
Responsibilities:
— Communication with customers (B2B) and development team
— Update about any new features that were released
— Collect feedback, reviews and use cases.
— Be aware of business requests
— Prepare weekly performance reports
— Interact with Support department and other departments of the company
— Measure and improve customer satisfaction
We offer:
— Competitive compensation depending on experience and skills
— Long-term employment
— Career growth opportunities
— Compensation for sick lists and regular vacations
— English classes with native speaker
— Health insurance
— Free lunches
— Comfortable office in Kyiv