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We are a product company which is developing a new approach unique to client management and trading ecosystem. It includes more than 10 blocks — CRM, Chat, BI, Trading Engine, Education, Machine learning, Automated flows and other blocks which will be easy to use for both, clients and managers.
21 октября 2019

Lead Support Manager

Киев

Необходимые навыки

• Good knowledge and working experience with technical documentation (work with project documents, the ability to understand the technical language)
• Experience with UNIX and Linux systems, SQL
• Basic network and systems knowledge
• Experience with task tracker programs: JIRA, Trello and others.
• Good spoken / written level of English (Upper Intermediate / Advanced), experience in negotiating in English
• Stress resistance, ability to work with difficult situations and clients
• The ability to articulate your thoughts clearly both verbally and in writing
• Experience in the field of trading will be a plus
• Experience in 2nd or 3rd Level Application Support

Предлагаем

• Competitive compensation depending on experience and skills
• Long-term employment
• Career growth opportunities
• Compensation for sick lists and regular vacations
• English classes with native speaker
• Health insurance
• Free lunches
• Comfortable office near Dorohozhychi metro station

Обязанности

• Take ownership of and resolve customers’ product issues via telephone, email etc.
• Work with engineering team to understand best deployment practices and product architecture
• Participate in the testing of new product releases
• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism
• Establish priorities and communicate rationale and timeframe clearly to customers
• Interaction with various departments of the company/external partners

О проекте

You will be involved in the development of the ecosystem that will include such services as: Trading platform, CRM, BI (Reporting System), Roles/Permissions, Chat System, Client Engagement, Dialling system, etc.

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