Customer Service Representative

Responsibilities:

— Deliver excellent customer service by quickly and accurately processing customer service tickets
— Coordinate with multiple teams throughout the organization to resolve tickets within the defined SLAs
— Build and maintain a strong business relationship with clients by providing prompt and professional service

Requirements:

— Basic technical knowledge. You do not have to be a technical expert, but you must be able to grasp high-level — technical issues and understand their impact on the customer

1. Basic knowledge and understanding of SaaS and LAMP/LEPP Web application architecture
2. Basic knowledge of IaaS (any of — GCP, Oracle, AWS, Azure)
3. Basic understanding of Internet protocols: HTTP(S), FTP, DNS.

— Understanding of monitoring and alert management
— Excellent written and verbal communication skills
— Excellent knowledge of written and spoken English (upper-intermediate)
— Strong time management and prioritization skills
— High ability for multi tasking
— High attention to detail, accuracy, and timelines
— Willing and be able to work non-standard hours (weekends and nights)
— Experience with Service Desk software
— Experience with the support of eCommerce applications will be a plus

Our Offer:

— Unlimited vacation, covered sick leaves
— The opportunity for professional growth
— Welcoming atmosphere (awesome team of professionals always ready to help)
— Onboarding program
— English Courses

About project:

Oro, Inc. is a software development company based in the U.S. and focused on open source business applications development.
As a product company, we focus on the development of Oro suite open source software solutions for multi-channel businesses:
OroPlatform — a business application platform that helps companies accelerate their custom business application development. OroPlatform is used as a baseline for all Oro products.
OroCRM — a CRM solution for multichannel companies, with built-in marketing tools.
OroCommerce — an e-commerce platform purpose-built for B2B companies