— Basic technical knowledge. You do not have to be a technical expert but you must be able to grasp high level — technical issues and understand their impact on the customer
— Good knowledge of web services and experience in web application support
— Experience with different OS (including Linux)
— Excellent written and verbal communication skills
— Excellent knowledge of written and spoken English (above upper-intermediate)
— Strong time management and prioritization skills
— High attention to detail, accuracy, and timelines
— Willing and able to work non-standard hours (nights)
— Experience with Service Desk software
— Experience with CRM and/or eCommerce applications
— Competitive salary in USD
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— Unlimited paid vacation
— Paid sick leaves and overtime
— Opportunities for professional growth
— Monitor production sites availability and respond to incidents
— Deliver excellent customer service by quickly and accurately processing customer service tickets
— Coordinate with multiple teams throughout the organization to resolve tickets within the defined SLAs
— Build and maintain a strong business relationship with clients by providing prompt and professional service
OroCommerce is a customizable commerce platform that is targeted at the world of B2B commerce. Providing capabilities such as personalization, localization, intelligent marketing tools, powerful reports and segmentation engine, OroCommerce delivers a B2C customer experience to B2B buyers. OroCommerce is Open-Source and is built on widely used and best-of-breed technologies.