Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
Oro, Inc. is a US-based product IT company established in 2012 by the founders of Magento. The company focused on business applications development and working on a few open-source products: OroCRM, OroCommerce and OroPlatform. Our client and partner network reaches a global span, with a strong presence in Western Europe and the USA.
23 вересня 2022

Customer Service Representative (Night Shifts) (вакансія неактивна)

Київ, Харків, Дніпро, віддалено

Необхідні навички

— Basic technical knowledge. You do not have to be a technical expert but you must be able to grasp high level — technical issues and understand their impact on the customer
— Good knowledge of web services and experience in web application support
— Experience with different OS (including Linux)
— Excellent written and verbal communication skills
— Excellent knowledge of written and spoken English (above upper-intermediate)
— Strong time management and prioritization skills
— High attention to detail, accuracy, and timelines
— Willing and able to work non-standard hours (nights)

Буде плюсом

— Experience with Service Desk software
— Experience with CRM and/or eCommerce applications

Пропонуємо

— Competitive salary in USD
— 12-hour shifts every other day from 20:00 to 8:00 (Kyiv time, GMT+2)
— Unlimited paid vacation
— Paid sick leaves and overtime
— Opportunities for professional growth

Обов’язки

— Monitor production sites availability and respond to incidents
— Deliver excellent customer service by quickly and accurately processing customer service tickets
— Coordinate with multiple teams throughout the organization to resolve tickets within the defined SLAs
— Build and maintain a strong business relationship with clients by providing prompt and professional service

Про проєкт

OroCommerce is a customizable commerce platform that is targeted at the world of B2B commerce. Providing capabilities such as personalization, localization, intelligent marketing tools, powerful reports and segmentation engine, OroCommerce delivers a B2C customer experience to B2B buyers. OroCommerce is Open-Source and is built on widely used and best-of-breed technologies.