Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
Product company that provides blockchain solutions, cryptocurrency tools, and smart contracts. We aim to develop decentralized and transparent structures by integrating blockchain solutions in the world’s leading industries.
27 квітня 2021

Customer Support (вакансія неактивна)

Львів $400–500

Необхідні навички

Requirements:
• Excellent command of the English and Russian languages
• Excellent verbal and written communication skills
• Strong desire to help customers and solve their problems
• Problem-solving skills, empathy
• Self-motivated with a positive attitude
• Ability to listen and come up with solutions to customers problems
• Great attention to detail and very responsible
• Willingness to work shift hours

Буде плюсом

• Knowledge of blockchain technologies
• Ukrainian language
• Knowledge of Computer Science (using databases, API clients, command-line utilities)
• Experience with Intercom and JIRA
• Experience in Sales
• Experience in Customer Support

Пропонуємо

• Work on the most innovative projects with some of the smartest people in the world
• Flexible work hours. Shifts 3-4 hrs per day
• Continuous education and professional growth

Обов’язки

We’re looking for a passionate customer support agent with the potential to grow into customer success & sales.

Your job will include:
• Work with customer requests and on the answers to support tickets
• Proactive reach out to customers for market research & upsell opportunities
• Resolving problems cause by clarifying each customer’s complaint
• Create bug reports and feature request for engineers according to defined flow
• Creating the documentation with all support issues stats and adding to our knowledge base
• Analyzing client’s queries for creating the proposals to improve our products’ UX functionality
• Effectively mediate between the user and engineering teams on product issues and bug resolution
• Monitor social media channels on Telegram, Twitter, Reddit and Facebook for customer service. The type of customer service depends on the individual conditions of the contract with each client
• Be a part of the KYC (know your customer) process by helping with clients’ issues regarding verification
• Support in the on-boarding process for Ambisafe products

Про проєкт

Ambisafe is one of the oldest blockchain software companies and has been pioneering the cryptocurrency industry for the last 5 years. We work at the intersection of Fintech, Cryptography, and Investment banking. Our mission is to enable financial inclusion for the 6 billion people who are currently underserved.