Requirements:
• Excellent command of the English and Russian languages
• Excellent verbal and written communication skills
• Strong desire to help customers and solve their problems
• Problem-solving skills, empathy
• Self-motivated with a positive attitude
• Ability to listen and come up with solutions to customers problems
• Great attention to detail and very responsible
• Willingness to work shift hours
• Knowledge of blockchain technologies
• Ukrainian language
• Knowledge of Computer Science (using databases, API clients, command-line utilities)
• Experience with Intercom and JIRA
• Experience in Sales
• Experience in Customer Support
• Work on the most innovative projects with some of the smartest people in the world
• Flexible work hours. Shifts
• Continuous education and professional growth
We’re looking for a passionate customer support agent with the potential to grow into customer success & sales.
Your job will include:
• Work with customer requests and on the answers to support tickets
• Proactive reach out to customers for market research & upsell opportunities
• Resolving problems cause by clarifying each customer’s complaint
• Create bug reports and feature request for engineers according to defined flow
• Creating the documentation with all support issues stats and adding to our knowledge base
• Analyzing client’s queries for creating the proposals to improve our products’ UX functionality
• Effectively mediate between the user and engineering teams on product issues and bug resolution
• Monitor social media channels on Telegram, Twitter, Reddit and Facebook for customer service. The type of customer service depends on the individual conditions of the contract with each client
• Be a part of the KYC (know your customer) process by helping with clients’ issues regarding verification
• Support in the on-boarding process for Ambisafe products
Ambisafe is one of the oldest blockchain software companies and has been pioneering the cryptocurrency industry for the last 5 years. We work at the intersection of Fintech, Cryptography, and Investment banking. Our mission is to enable financial inclusion for the 6 billion people who are currently underserved.