Senior IT Manager for Oracle Cloud Operations team (вакансія неактивна)

REQUIREMENTS:
Master’s Degree in Computer Science
2+ years of management experience; 5+ years’ in engineering, development, support and operations or related experience
Solid technical background in Internet technologies, Linux systems and software engineering
Working knowledge in Service Management framework
Problem-solving skills
Strong analytical capabilities.
Strong stakeholder voice. You must be able to represent the voice of your team and at various times the voice of other cross-function team in the organization.
Excellent written and verbal communication skills
Excellent organizational skills
People motivation skills
English upper-intermediate level and higher

Challenging, dynamic and fun working environment
Competitive salary
Benefit package (Medical insurance for you and your family; Life insurance; Additional vacation days; English courses)
The possibility to accelerate your IT career in one of the biggest market leaders worldwide

RESPONSIBILITIES:
Defining possible opportunities for improvements in all aspects of on-going operations.
Measuring the process effectiveness and looking for the opportunities of their improvement.
Researching, analysing, evaluating and proposing new technology solutions and tools for infrastructure development, monitoring and support as opportunities for automation, innovation and service excellence.
Assessing technical risk and mitigation plan
Ensuring quick deployment of the service according to the growth plans
Supervising internal projects.
Providing efficient communication between team members to increase level of collaboration.
Evaluating team members, identifying strengths, areas for development, and developing plans for improving performance while keeping employees motivated, informed and engaged.

Oracle Cloud Operations team is seeking an IT-manager who wants to lead a team of highly talented Support Engineering professionals who are revolutionizing the delivery of Cloud Services to the world’s biggest organizations, which use Oracle Field Service Cloud (OFSC) SaaS solution for business-critical real-time processes. Our customers run their businesses on our cloud, and our mission is to provide them with best in class cloud service. These are exciting times in our space.

OFSC enables modern enterprises to continuously monitor real-time field service requests coming in from contact centers, to schedule the right field service representative to dispatch, and to use sophisticated business analytic to monitor and view current inventories, accurately predict service windows, and optimize field service operations. OFSC solutions manage over 200 million service events annually in more than 20 countries and include global brands across many industries.

As the Manager of Cloud Operations you will participate in the creation, development and execute strategies designed to improve performance, resiliency, security, and efficiency of supported SaaS service. You will partner closely with colleagues, developers and customers to evolve the capabilities and maturity of existing service and to create new service offerings.

The Manager of Cloud Operations is a critical member responsible for guiding our staff. You will lead and build some groups of Cloud Operations analysts and engineers who own one or multiple modules of OFSC, ensure their uninterrupted functioning and troubleshoot the system, responsible for day-to-day operational activities. Your team will be accountable to develop deep technical solutions and robust, compliant processes to protect our cloud service. This requires active participation in process reviews, technology assessments, and detailed security engineering on an ongoing basis. Simultaneously this role requires the communication skills to understand, influence, educate, drive and evangelize the appropriate message to technical personal.