Yellow.com, Inc. and Openware, Inc. had finalized the merging process, creating a global settlement network for their customers. The two companies will operate under the new name of Yellow Group. Yellow Group is building a worldwide financial information exchange network designed for the Web 3.0 Internet of Finance.
28 квітня 2022

Success Project Manager

Київ, віддалено

Essential Responsibilities:

Communication and Management:

  • Build a business relationship, turn customer’s requirements and feedbacks into epics and user stories, prioritizing them and case by case hand over to partners.
  • Ensure customer receives needed service on time to achieve their goals
  • Help selected customers to onboard, focusing on the features to learn, prioritizing the tasks and business goals in the proper and achievable roadmap with high value to the market.
  • Participate in writing the Statement of Work (SOW)
  • Cooperate with sales and production team to stay aligned with the latest product updates
  • Cooperate with Partnership department

Control Management:

  • Keep his eye on License expiration dates with permanent follow-up.
  • Stay a point of escalation for departments, sharing likes and dislikes about the product and service.
  • Do a check-up of resource allocation to make sure it is planned accordingly
  • Cooperate closely with the Finance team to facilitate effective financial control

Main required skills:

  • 4+ years of experience in customer success management field;
  • Experience in a management role;
  • Fluent level of English;
  • Strong experience is Jira usage;
  • Excellent experience with software delivery;
  • Active in communication and curiosity;
  • Attentive to details.

Desirable skills:

  • Project Management/Scrum courses would be a big plus;
  • Technical or Management education.

What we offer

  • Friendly team atmosphere;
  • Career and professional growth;
  • Mentoring and support from all colleagues;
  • Long-term employment with periodical salary review based on the performance results;
  • Exciting new technologies to learn;
  • Full medical insurance;
  • Temporarily all our team is working remotely, but we have several co-working spaces occasionally.



About us:

www.yellow.com

www.youtube.com/...​/UC2u2FXKKyIFsNBr_MlpCMfA

www.openware.com

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