Technical Support Engineer

Onlyplay, an innovative game development company specializing in unique gaming solutions, is seeking an experienced Support Engineer to join our dynamic team. This role is crucial for the creation and enhancement of our gaming products.

We expect you to have:

• Experience in the iGaming industry
• Understanding of networking protocols (HTTP/HTTPS, WebSocket)
• Experience working with and analyzing logs
• Basic knowledge of SQL
• Strong attention to detail and patience
• English level B1+ (written communication and documentation)

Responsibilities:

• Receiving, analyzing, and resolving technical support requests
• Configuring products according to client requirements
• Identifying, analyzing, and troubleshooting system issues
• Working with databases (verifying data and executing SQL queries)
• Collaborating with cross-functional teams to resolve complex cases
• Creating and maintaining technical documentation

We Offer:

• A dynamic and creative team environment.
• Remote work
• Opportunities for professional and career growth.
• Participation in interesting and innovative projects.