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OneReach.ai — це платформа для автоматизації з використанням Conversational AI, завдяки якій можна спростити досвід спілкування за допомогою розмовних інтерфейсів (ботів). Від найбільших у світі відділів підтримки споживачів до місцевих кав’ярень, ми допомагаємо організаціям створювати та використовувати ботів значущим і зручним способом.
2 лютого 2022

Technical Writer #45 (вакансія неактивна)

Київ, віддалено

Required Skills:

  • You’ve got 1-3 years of experience as a technical writer;
  • You’ve got superior written and oral communication skills (advanced English);
  • You’ve got experience writing documentation and procedural materials for multiple audiences (user guides, help, learning and education material, product description etc.);
  • You have worked with various types of projects;
  • You understand the SDLC;
  • You are able to multi-task and be a self-starter;
  • You quickly learn and are eager to understand complex topics.

Will be a plus+

  • Math/technical background;
  • Bug tracking system knowledge.

Responsibilities:

  • You will obtain a deep understanding of the product and services to translate complex product information into simple, polished, and engaging content;
  • You will take part in the organization of processes related to tech documentation creation & support (workflow, technical aspects, content descriptions, standards etc.);
  • You will create tech and support documentation (product & process documentation: system components and architecture description, web API docs, dev/QA guidelines, specs, user journey schemes, user manuals etc.);
  • You will work with internal teams to obtain an in-depth understanding of the product and documentation requirements;
  • You will define the approach, organize and manage documentation migration across the organization;
  • You will analyze existing and potential content, focusing on reuse and single-sourcing opportunities;
  • You will determine users’ needs for technical documentation and establish the clearest and most logical way to present information for the greatest reading comprehension.

We offer:

  • We’re definitely a ’results-first’ culture. This helps people to enjoy the flexibility that comes with being part of a growing team;
  • We believe that people are our main asset, so everyone’s experience and perspective matters here;
  • Being a technology driven company, we provide our employees with the access to the most trending technologies within a committed technical team;
  • We’re into minimum viable bureaucracy approach, with that being said, we have just enough process to make things work;
  • We take care of our employees’ health, development and well-being;

About the company:

OneReach.ai — is a low-code platform for writing communication automation scripts (for example, chatbots, voice IVR). We are into serverless, AI, speech recognition and machine learning technologies.

We make it easy for organizations of all shapes and sizes to leverage bots in more meaningful and practical ways, starting from the largest customer service departments in the world to local coffee shops.

Named twice by Gartner Research as a top conversational AI platform, we work well together and accomplish a lot, pushing the limits of what bots and AI can do!

We’re looking forward to an opportunity to learn about you and what we could be accomplishing together!

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