— Excellent written and verbal command of English
— Experience in technical support
— Entry-level experience programming with Java or Python is a big plus.
— Background with IT and systems engineering is a plus.
— Excellent communication skills and great teamwork spirit.
— BSc degree or equivalent diploma in Computer Science, Business Administration, or relevant field is required.
— Continuous effort to become better in every respect.
— Have excellent Customer Facing / Soft Skills.
— Consistently Set & Surpass your Targets & Ambitions.
— Have previous working experience in an IT environment and/or a Support Centre, NoC, Call Centre, etc.
— Be ambitious and strive for personal growth.
— Be eager to constantly learn new things, be curious.
NICE TO HAVE
— Experience with Jira is a plus.
— Experience in technical support of US / EU Software Development Company
— Building successful cutting-edge technology products that are making global impact in service industry
— Compensation fixed in US Dollars
— Loyalty bonus 90% of fixed compensation twice a year
— Work From Home policy applicable
— Healthcare plan (medical insurance, sport compensation, etc)
— Proficient and fun-to-work-with colleagues
— Long-term employment with 24 working days vacation
— Apple gear
— With Omilia, you will be able to travel to Greece for team buildings at our amazing HQ offices!
— Supporting Partner needs via Omilia’s Service Desk (Jira).
— Completing basic level Technical Tasks using Omilia’s Conversational Technology.
— Maintaining & improving Partner’s Portal & Omilia’s Academy.
— Understanding Omilia technology in depth.
— Helping Partner’s master Omilia’s Technology so to better Present / Use it.
— Acquire a holistic view of Omilia’s Products & Tools.
— Train Partners on how to use Omilia’s Tech.
We are looking for Partner Support & Academy Associate to join our Partners & Academy, Support team. The position is full time in Kyiv.