Chat Manager (Audio Optional) (Strong English) (вакансія неактивна)

🌍 Remote only • 💸 $800—$1500/month

OBRIO is an IT company with Ukrainian roots inside Genesis business ecosystem. Our team consists of more than 300 talented professionals, whose ambitions and striving for success help us build the best products on the market.

OBRIO’s achievements and team’s expertise were shared in Tier-1 international and Ukrainian media, organizations, and brands such as Forbes Ukraine, TechCrunch, VECTOR, The Next Web, Tech.eu, Entrepreneur Media, Fast Company, AIN, IT Arena, MEGOGO, DOU, Projector Institute

We are developing Nebula — the biggest brand in the spiritual niche:

• 🏆 #1 in its niche in terms of downloads and revenue targets;
• 🌍 Over 60 million users across 50+ countries
• ⭐ Rated 4.8 on the App Store with over 215,000 reviews

Our mission is to make people happier by improving the quality of their relationships.

🧭 Who we’re looking for

We’re hiring a responsible, emotionally intelligent Chat Manager (Audio Optional) to join our global team. You’ll support users worldwide through thoughtful, compassionate conversations using tools like astrology, tarot, coaching, mindfulness, and spiritual practices.

🗓️ Shift options (choose your pattern)

• Day: 15:00–23:00 (3 days on/2 off or 4 days on/2 off)
  
  • 14:00–22:00 | 14:30–22:30 | 15:00–23:00 | 15:30–23:30 | 16:00–00:00
• Night (choose a preferred slot) (2 days on/2 off or 3 days on/2 off):
  
  • 20:00–04:00 | 21:00–05:00 | 22:00–06:00 | 23:00–07:00 | 00:00—08:00
    Night shift information: +$15 per shift for night shift starting at 22:00 (10:00 PM). No additional pay for day shifts.

💼 Key Responsibilities:

• Provide live chat and (optional — audio call consultations) to users, using the tools of astrology, tarot, esotericism, coaching or spiritual practices;
• Deliver empathetic, responsive guidance that truly helps clients;
• Contribute to the team achievements and company goals.

✅ Requirements:

• Conversational English is a must;
• Interest or knowledge of astrology, tarot, esotericism, coaching, or mindfulness ( we provide training, a knowledge base, flows, and mentorship);
• Strong emotional intelligence and communication skills;
• Fast typing in English (minimum 35 words per minute);
• Confident PC user (desktop/laptop only; Google Chrome required)
• Responsible, focused, and detail-oriented.

💡 Nice to have:

• Experience in customer support/helplines/chat moderation/coaching/social work/call centers;
• Education or certification in psychology or life coaching;
• Experience supporting emotionally vulnerable individuals;
• Great time management, self‑motivation, growth mindset.

🚀 What We Offer:

• A strong entry point into IT with a career path to Shift Lead / Team Lead;
• Flexible shifts, fully remote work culture;
• Training, onboarding guides, and mentor support from day one;
• Mission‑driven team making real impact on people’s lives;
• Rich knowledge base and continuous professional development;
• Daily practice to improve English (English-speaking Club);
• Engaging, emotionally rich work that challenges and inspires.

🌿 Health & time off

• Sick leave allowance 🤒
  
  • Up to 8 sick days/year without a medical certificate
  • Up to 15 sick days/year with a doctor’s note
• Paid time off (PTO) 🌴
  
  • Accrues from your first working day at 1.17 days/month (14 days/year)
  • Becomes available after successful completion of the probation period
• Unpaid leave: up to 7 days/year 🗓️

📩 Hiring communications
All communication about the selection process is via email. Please check your inbox (and spam/promotions) regularly.

💫 What our chat team does
We’re building a platform for consultations in astrology and wellbeing. Our experts do meaningful, socially valuable work: many people need communication, clarity, confidence, and support. Through empathy, spiritual tools, and coaching, we help users reframe situations, reduce emotional tension, and restore optimism and self‑esteem.

🔗 Learn more and apply
Follow us on Facebook, Instagram, LinkedIn, TikTok.
Discover openings, refer friends, and get behind‑the‑scenes updates in our Telegram.
Let’s team up and reach for the stars together! 🌠