Customer Guidance Specialist (English)

OBRIO is an IT company with Ukrainian roots inside Genesis business ecosystem. Our team consists of more than 300 talented professionals, whose ambitions and striving for success help us build the best products on the market.

OBRIO’s achievements and team’s expertise were shared in Tier-1 international and Ukrainian media, organizations, and brands such as Forbes Ukraine, TechCrunch, VECTOR, The Next Web, Tech.eu, Entrepreneur Media, Fast Company, AIN, IT Arena, MEGOGO, DOU, Projector Institute

We are developing Nebula — the biggest brand in the spiritual niche:

• 🏆 #1 in its niche in terms of downloads and revenue targets;
• 🌍 Over 60 million users across 50+ countries
• ⭐ Rated 4.8 on the App Store with over 215,000 reviews

Our mission is to make people happier by improving the quality of their relationships.

🧭 Who We’re Looking For

As we continue to scale, we’re on the lookout for responsible and emotionally intelligent Customer Guidance Specialists (English) to become part of our growing team.

You’ll be joining the online chat and audio consultation department, where you will engage with users from around the world, offering thoughtful, compassionate support through tools like astrology, tarot, coaching, mindfulness, and spiritual practices. Your conversations will help people find clarity, meaning, and emotional relief in life’s complex moments.

You will work on a shift schedule — morning shift 07.00-15.00 and night shift 00.00-08.00. You can choose the working pattern yourself (3 work shifts — 2 days off / 2 work shifts — 2 days off ; day shifts — 3 working shifts, 2 days off / 4 working shifts, 2 days off).

💼 Key Responsibilities:

• Provide live chat and audio call consultations to users, using the tools of astrology, tarot, esotericism, coaching or spiritual practices;
• Providing empathetic and responsive service to meet the needs of our customers;
• Contribute to the team achievements and company goals.

✅ Requirements

• Conversational English is a must (ability to talk with clients via calls);
• Interest in or knowledge of astrology, tarot, esotericism, coaching, or mindfulness. They are all used for quality communication with our users. If you feel that your knowledge is insufficient, we provide training, a knowledge base with described flows for different cases and guides on all tools, and our experts and mentors will consult and accompany you in the early stages.
• Participation in audio calls — clear pronunciation, professional tone, quiet work environment;
• Strong emotional intelligence and communication skills;
• Fast typing in English (minimum 35 words per minute);
• Confident PC and software user;
• Responsible, focused, and detail-oriented.

💡 It will be great if you have:

• Previous experience in customer support, helpline services, chat moderation, coaching, or social work, call centers;
• Education or certification in psychology or life coaching;
• Experience supporting emotionally vulnerable individuals;
• Strong time management, self-motivation, and learning mindset.

🚀 What We Offer:

• A strong entry point into IT with a career path to Shift Lead / Team Lead;
• Flexible shifts and remote-first work culture;
• Fully remote;
• Training, onboarding guides, and mentor support from day one;
• Work with a mission-driven team making real impact on users’ lives;
• Access to a rich knowledge base and continuous professional development;
• English improvement through daily practice;
• Engaging, emotionally rich tasks that challenge and inspire.

Please note that all communication regarding the selection process for this position will be conducted via email. Therefore, please do not forget to check your EMAIL regularly.

What does the online chat management team do?

We are developing a platform for consultations in the field of astrology and wellbeing. Our experts do socially valuable work. People often lack communication, confidence in the future, support and motivation. Often people just want to pour their heart out and hear that everything will be alright. We help people from all over the world to cope with different life situations using astrology, spiritual practices, emotional intelligence as well as coaching tools.

In fact, our consultations help people to look at the situation differently, giving them space for reflection. After receiving insights, a person can find meaning where they had not noticed it before. Our counseling adds optimism and new meaning to people’s lives, since for many people, talking is a great way to cope with psycho-emotional tension. In addition, our consultations increase clients’ self-esteem, which has a wonderful effect on their everyday life.

Let’s team up and reach for the stars together! 🌠

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Discover our job openings, refer friends, and get an exclusive behind-the-scenes look at OBRIO by joining our Telegram.