We are on the hunt for a Fraud Analyst to join our Team.
We are looking for a motivated and responsible personality with strong analytical thinking to proactively detect, respond and prevent fraudulent behavior.
As a Fraud Analyst, you will investigate and resolve fraud cases and work in close cooperation with the management and the company’s fraud department on identifying and improving the approval rate of payment attempts using a mix of both internally built and external software.
Our ideal candidate is an effective communicator, which proactively informs and involves relevant internal stakeholders (e.g. Management, Customer Service, Dev Team, Finance), able to run and optimize daily disputes and handle chargebacks by analyzing data sets.
What you bring to the team:
— Must have a strong analytical skillset, decision-making ability and be self-disciplined;
— BSc, MSc or equivalent, preferably in Finance, Law, Data Analysis, Econometrics, or comparable;
— Reliable, hands-on character;
— Ability to create, modify and execute SQL and Hadoop database queries to retrieve and analyze data;
— Good and effective communication skills;
— Ability to prioritize incoming requests appropriately;
— Ability to work independently;
— Fluent English, both written and spoken;
— Strong commercial attitude, business-driven.
Nice to have:
— 3 years of knowledge and experience in fraud management;
— Knowledge of the travel industry is a plus.
You will be a part of an international, creative and dynamic team in an exceptionally fast growing environment
— Exciting work in a professional and friendly environment;
— Flexible work schedule;
— Annual extended vacation (25 working days), paid bank holidays, sick leaves (15 working days);
— Competitive salary;
— Convenient, modern office near to Olympyiska metro station.
— Handle and report fraud cases from start to finish;
— Communicate and involve relevant internal and external stakeholders to respond to escalations and incidents of fraud as the first point of contact for all stakeholders. E.g. Customer Service, Finance, Partner Services;
— Perform Payment Fraud analyses to understand existing patterns and behavior;
— Perform data management on cases and maintain timelines by ensuring timely actions of involved stakeholders;
— Perform analysis at a business transaction level to identify and improve the approval rate of payment attempts
— Suggest and develop initiatives to reduce fraud-related losses while maintaining focus on positive customer experience;
— Work effectively with team members and leadership by communicating effectively fraud trends and sharing ideas and knowledge;
— Use a combination of manual and automated tools to proactively analyze various data;
— Transform data into insights, to identify and quantify opportunities to reduce fraud and false-positive into a positive business impact
— Assist in the development of new tools for fraud detection/prevention.
Nustay is a Danish IT Software product company that is determined to revolutionize the online hotel booking industry forever using big data and unbeatable algorithms.
Our product is an online hotel booking platform Nustay.com, which generates unique offers for each client according to the match by crunching big data.
Our mission is to offer the best, most cost-effective and intelligent way of discovering and booking hotel rooms for leisure and corporate travelers, while simultaneously offering a platform on which hotels can make a more profitable business.