— Experience in customer support is a must (account management, logistics and other options that require direct communication with clients will be okay as well)
— Advanced written English
— Excellent communication skills
— Understanding of basic ethics of communication with clients
— Team player.
— Technical mindset, knowledge of basic HTML or/and CSS
— Any other languages, especially French (oh-là-là!)
— Fully paid training period and professional development
— Regular salary review and bonuses for outstanding performance
— Permanent shifts (5 days a week, evening shift)
— Paid vacation (24 days) and sick leave
— Cozy office in the city center (Remote during quarantine as an option)
— Minimal hierarchy
— Team building activities (pizza lunches, bowling, international trips)
— Lot of jokes and support
— Respond to customer queries in a timely and accurate manner via email or chat
— Identify the needs of the customer and assist them if requested, be able to provide analysis report and report product malfunctions
— Share feature requests and effective workarounds with team members
— Inform customers about new features and functionalities of the product
— If deemed necessary, follow up with customers in order to ensure their needs are met and technical issues are resolved
If you thrive while helping and talking to clients, feel fulfilled by fixing problems and finding solutions, are responsible and enthusiastic, perhaps we have just the role for you.
SimplyBook.me is one of the top-performing and most popular booking systems in the world today. We have more than 35 specialists operating from 4 offices in 3 different countries, providing an amazing booking solution for business ranging from small startups to multinational enterprises worldwide.
The guiding mission of SimplyBook.me is bringing people and service businesses together by helping them book services online, wherever they are, when they need it, and whichever service they need.