SimplyBook.me is one of the top-performing and most popular booking systems in the world today. We have more than 35 specialists operating from 4 offices in 3 different countries, providing an amazing booking solution for business ranging from small startups to multinational enterprises worldwide.
12 липня 2022

Customer Support Manager (morning shift) (вакансія неактивна)

Львів, віддалено

SimplyBook.me is one of the top-performing and most popular booking systems in the world today. We are looking for a Customer Support Manager in Lviv (only) for remote/office work.

Requirements:
— experience in customer support is a must (account management, logistics, and other options that require direct communication with clients will be okay as well)
— You live in Lviv, but Chernivtsi, Ivano-Frankivsk, Lutsk, Ternopil will be okay too.
— At least Upper-intermediate written English
— Excellent communication skills
— Understanding of basic ethics of communication with clients

Approximate work shifts:
— 8:00 till 16:00 — 8 hours

Will be a plus:
— Technical mindset, knowledge of basic HTML or/and CSS
— Any other languages, especially German

What do we offer:
— Fully paid training period and professional development
— Regular salary review and bonuses for outstanding performance
— Permanent shifts (5 days a week)
— Paid vacation (24 days) and sick leave
— Possibility to grow or re-qualify within the company
— Cozy office in the city center (Remote during quarantine as an option)
— Minimal hierarchy
— Team building activities (pizza lunches, bowling, international trips)
— Lot of jokes and support

Responsibilities:
— Respond to customer queries in a timely and accurate manner via email or chat (without calls)
— Identify the needs of the customer and assist them if requested, be able to provide analysis reports and report product malfunctions
— Share feature requests and effective workarounds with team members
— Inform customers about new features and functionalities of the product
— If deemed necessary, follow up with customers in order to ensure their needs are met and technical issues are resolved