SimplyBook.me is one of the top-performing and most popular booking systems in the world today. We have more than 35 specialists operating from 4 offices in 3 different countries, providing an amazing booking solution for business ranging from small startups to multinational enterprises worldwide.
12 червня 2025

Customer Support Manager (night shift) English

Львів, Лімасол (Кіпр), віддалено від $900

SimplyBook.me is recognized as one of the leading booking systems worldwide. We are currently seeking a Customer Support Manager to join our team either in Lviv, nearby regions, or in Limassol, Cyprus. The position is fully remote.

Requirements:

  • Prior experience in customer support is essential, including roles like account management or logistics that involve direct client interaction.
  • Reside in Lviv, the western part of Ukraine, or Limassol, Cyprus.
  • Proficiency in written English at an upper-intermediate level.
  • Strong communication skills.
  • Familiarity with basic client communication ethics.

Work Schedule:

  • Weekdays: 7-hour shifts focusing on chat and email support from 00:00 to 07:00

Additional Advantages:

  • A technical mindset with basic knowledge of HTML and/or CSS.
  • Fluency in other languages, particularly European ones.

Responsibilities:

  • Promptly address customer queries via email or chat (no phone support).
  • Recognize customer needs, offer assistance, and provide analysis reports, including identifying product issues.
  • Share feature requests and solutions with team members.
  • Update customers on new product features and functionalities.
  • Follow up with customers when needed to ensure their needs are met and any technical problems are resolved.

What We Offer:

  • Comprehensive fully compensated training period.
  • Regular salary reviews and bonuses for exceptional performance.
  • Fixed shifts, working five days a week.
  • 24 days of paid vacation.
  • Sick leaves and partial compensation of medical expenses.
  • Opportunities for advancement or re-qualification within the company.
  • A fully equipped office in the heart of Lviv, for those who prefer working on-site.
  • A minimal hierarchical structure.
  • Opportunities for professional growth.
  • Team-building activities such as pizza lunches, bowling, and international trips.
  • A supportive team environment filled with humor and assistance.
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