Customer Support Manager (night shift) English

SimplyBook.me is recognized as one of the leading booking systems worldwide. We are currently seeking a Customer Support Manager to join our team either in Lviv, nearby regions, or in Limassol, Cyprus. The position is fully remote.

Requirements:

• Prior experience in customer support is essential, including roles like account management or logistics that involve direct client interaction.
• Reside in Lviv, the western part of Ukraine, or Limassol, Cyprus.
• Proficiency in written English at an upper-intermediate level.
• Strong communication skills.
• Familiarity with basic client communication ethics.

Work Schedule:

• Weekdays: 7-hour shifts focusing on chat and email support from 00:00 to 07:00

Additional Advantages:

• A technical mindset with basic knowledge of HTML and/or CSS.
• Fluency in other languages, particularly European ones.

Responsibilities:

• Promptly address customer queries via email or chat (no phone support).
• Recognize customer needs, offer assistance, and provide analysis reports, including identifying product issues.
• Share feature requests and solutions with team members.
• Update customers on new product features and functionalities.
• Follow up with customers when needed to ensure their needs are met and any technical problems are resolved.

What We Offer:

• Comprehensive fully compensated training period.
• Regular salary reviews and bonuses for exceptional performance.
• Fixed shifts, working five days a week.
• 24 days of paid vacation.
• Sick leaves and partial compensation of medical expenses.
• Opportunities for advancement or re-qualification within the company.
• A fully equipped office in the heart of Lviv, for those who prefer working on-site.
• A minimal hierarchical structure.
• Opportunities for professional growth.
• Team-building activities such as pizza lunches, bowling, and international trips.
• A supportive team environment filled with humor and assistance.