12 червня 2025
Customer Support Manager (night shift) English
Львів, Лімасол (Кіпр), віддалено
від $900
SimplyBook.me is recognized as one of the leading booking systems worldwide. We are currently seeking a Customer Support Manager to join our team either in Lviv, nearby regions, or in Limassol, Cyprus. The position is fully remote.
Requirements:
- Prior experience in customer support is essential, including roles like account management or logistics that involve direct client interaction.
- Reside in Lviv, the western part of Ukraine, or Limassol, Cyprus.
- Proficiency in written English at an upper-intermediate level.
- Strong communication skills.
- Familiarity with basic client communication ethics.
Work Schedule:
- Weekdays: 7-hour shifts focusing on chat and email support from 00:00 to 07:00
Additional Advantages:
- A technical mindset with basic knowledge of HTML and/or CSS.
- Fluency in other languages, particularly European ones.
Responsibilities:
- Promptly address customer queries via email or chat (no phone support).
- Recognize customer needs, offer assistance, and provide analysis reports, including identifying product issues.
- Share feature requests and solutions with team members.
- Update customers on new product features and functionalities.
- Follow up with customers when needed to ensure their needs are met and any technical problems are resolved.
What We Offer:
- Comprehensive fully compensated training period.
- Regular salary reviews and bonuses for exceptional performance.
- Fixed shifts, working five days a week.
- 24 days of paid vacation.
- Sick leaves and partial compensation of medical expenses.
- Opportunities for advancement or re-qualification within the company.
- A fully equipped office in the heart of Lviv, for those who prefer working on-site.
- A minimal hierarchical structure.
- Opportunities for professional growth.
- Team-building activities such as pizza lunches, bowling, and international trips.
- A supportive team environment filled with humor and assistance.