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Our mission is to become the market leader in providing affordable, powerful, and intuitive business communication services including VoIP phone service, virtual fax, analytics, virtual conferencing, customer management products, surveys, and chat, powered by our NextOS platform.
9 вересня 2019

Customer Support Representative (English-speaking) (вакансія неактивна)

Київ

Необхідні навички

· Bachelor degree (students can be considered)
· Advanced English (both written and oral)
· 1+ year of experience in a customer service-related role (phone-support, telesales, etc.)
· Ability to walk customers through troubleshooting process
· Excellent verbal and written communication skills
· Positive and service-oriented attitude
· Ability to grasp technical concepts quickly and explain them to others;
· Strong work ethic and ability to thrive in a fast-paced environment

Буде плюсом

· Experience with VoIP
· Business phone experience
· Experience with CRM
· Understanding of TCP/IP

Пропонуємо

· Competitive salary;
· Employment under Ukrainian legislation;
· Health insurance upon probation and other benefits;
· Friendly team;
· Comfortable work environment;
· Career opportunities.

Обов’язки

· You will be a true problem-solver and will use tech-savviness to ensure customer satisfaction.
· Assist new customers with initial set up of their phone system accounts;
· Accurately answer a variety of technical questions about Nextiva’s services;
· Notate tickets thoroughly and properly in Nextiva’s CRM.

Про проєкт

Nextiva is an innovative company providing unparalleled communication for products and services. Our cutting-edge technology coupled with Amazing Service creates seamless communication efficiency for all industries.

Why work for us?
While we do have a focus on providing the greatest service to our clients and customers, we also believe in maintaining a work environment and a company culture that lets our people truly enjoy what they do and feel cared for.

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