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Our mission is to become the market leader in providing affordable, powerful, and intuitive business communication services including VoIP phone service, virtual fax, analytics, virtual conferencing, customer management products, surveys, and chat, powered by our NextOS platform.
13 июня 2019

Customer Support Representative (English-speaking) (вакансия неактивна)

Киев

Необходимые навыки

— Bachelor degree (students can be considered)
— Advanced English (both written and oral)
— 1+ year of experience in a customer service-related role (phone-support, telesales, etc.)
— Ability to walk customers through the troubleshooting process
— Excellent verbal and written communication skills
— Positive and service-oriented attitude
— Ability to grasp technical concepts quickly and explain them to others;
— Strong work ethic and ability to thrive in a fast-paced environment

Будет плюсом

— Experience with VoIP
— Business phone experience
— Experience with CRM
— Understanding of TCP/IP

Предлагаем

— Competitive salary;
— Employment under Ukrainian legislation;
— Health insurance upon probation and other benefits;
— Friendly team;
— Comfortable work environment
— English training with a native speaker
— Career opportunities

Обязанности

— You will be a true problem-solver and will use tech savviness to ensure customer satisfaction and to educate other members of the team.
— Assisting new customers with initial set up of their phone system accounts;
— Accurately answer a variety of technical questions about Nextiva’s services;
— Provide each customer an Amazing Service through phone, email and online chat;
— Notate tickets thoroughly and properly in Nextiva’s CRM.

О проекте

At Nextiva, we don’t study industry trends and build our products and services reactively; instead, we look to be the leader in defining the trends. We strive to be the best of the best across multiple technology channels — UCaaS and SaaS to name a few. We are determined to help write the future for businesses around the globe by creating innovative products and a uniform platform that delivers first-class communications tools in the hands of every business. We are a global team of 1,000+ and are the fastest-growing privately held provider of cloud communications. We are looking for amazing people, like you, to join our team. We are passionate about Nextiva’s unique culture and are looking for like-minded individuals that share our values and vision.

Горячие вакансии

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