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Our mission is to become the market leader in providing affordable, powerful, and intuitive business communication services including VoIP phone service, virtual fax, analytics, virtual conferencing, customer management products, surveys, and chat, powered by our NextOS platform.
5 січня 2021

Technical Support Representative (English-speaking) (вакансія неактивна)

Київ

Необхідні навички

Bachelor’s degree (students are considered);
Advanced English (both written and oral);
1+ years of prior experience in Customer Support or related fields
Technical savvy
Excellent multi-tasking and communication skills;
Problem-solving skills.

Буде плюсом

Technical background.
Experience with CRM and other business phone systems;
Understanding of VoIP technology, TCP/IP

Пропонуємо

Great opportunity to work and build a career in international environment
Highly competitive salary;
Health insurance upon probation;
Career and development opportunities;
Continuous internal training programs;
Friendly atmosphere and professional team;

Обов’язки

Solve customers’ general problems, questions or tasks via phone, email or chat;
Assist new customers with initial set up of their phone system accounts;
Accurately answer a variety of technical questions about Nextiva’s services;
Notate tickets thoroughly and properly in Nextiva’s CRM.

Про проєкт

Nextiva is a business communications company dedicated to empowering organizations to manage their communications, productivity, and customer relationships on a truly unified platform.

Businesses today want a cloud-based, cost-effective unified communication system that can scale with their needs. Nextiva’s NextOS platform combines cloud phone service with video conferencing, team chat, analytics, call center management, and more.

Founded in 2006 on the principle of Amazing Service, Nextiva serves many brands we know and love, like the Buffalo Bills, Conan O’Brian, Shelby Automotive, and more.

Nextiva is an excellent choice for businesses focused on improving their customer experience and growing their sales pipeline. Its products include robust features like advanced IVR, conversational AI, Call Pop, VoIP mobile app for iOS and Android, call recording, voicemail to text, virtual fax, deal tracking, ticket management, sentiment analysis, analytics, and more.

Nextiva prides itself on Amazing Service (we actually trademarked it) and unbeatable reliability. In fact, Nextiva has had zero outages since 2018, holding true to the promise of 99% uptime.

In 2020, Nextiva announced a partnership with the Pac-12 as the Official Communications Partner of the conference and the athletic departments of its 12 member universities. In partnering with the “Conference of Champions,” Nextiva is connecting champions in business and education with its leading communications platform.