Release & Incident Manager (Service Delivery Manager) (вакансія неактивна)

About the Role:

We’re growing fast and are excited to expand our team! We’re looking for a passionate Release Manager to join our partner team and help us continue our journey of innovation and excellence.


What We’re Looking For:
• At least 3+ years of experience on Technical management roles
• 2+ years on similar position
• Excellent programming skills and experience (desirable)
• Ability to handle software infrastructure management & configuration management
• An expert understanding of software development lifecycle
• Excellent written and verbal communication skills
• Excellent analytical skills
• Proficiency with tracking tools such as JIRA, Confluence, etc.

What You’ll Do:

• Plan the release of project deliverables and release life cycle
• Communicate the project-related tasks such as plans, timelines, requirements, etc. between different teams
• Coordinate the release schedule and resources required depending upon defect backlogs, planned releases, and infrastructure updates
• Identify the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release is not affected
• Schedule the release readiness reviews before deployment and milestone reviews after each release
• Create plans for the implementation and deployment as per the release schedule.
• Plan and give weekly updates on the release activities
• Manage, plan, and negotiate release activities
• Ensure that releases operate as per expectations
• Maintain documentation related to procedures on build and release, various notifications lists, and dependencies
• Be responsible for RCA (Root Cause Analysis) reports and its preparation across involved teams
• Make improvements in the methodologies used for configuration management and development of software that helps to find ways to use in configuration management
• Lead and mentor the Incident Management team
• Oversee the end-to-end incident management process, including detection, triage, escalation, communication, resolution, and post-incident reviews
• Coordinate with technical teams and stakeholders to minimize incident impact and restore normal service operations as quickly as possible.
• Ensure compliance with internal SLAs, KPIs
• Drive continuous improvement initiatives within the incident management process
• Preparation detailed incident reports
• Manage on-call schedules and ensure adequate coverage for 24/7 operations (if applicable).
• Develop and maintain documentation, procedures, and training materials for the team.

We offer:

• Flexible work schedule remotely
• Paid sick leave and vacation days
• Necessary equipment for work as needed
• Opportunity to participate in company’s internal events: open discussions
• Product meetups and training sessions on soft skills development
• Absence of micromanagement, hierarchy, quick decision-making.

If you’re ready to bring your expertise to a dynamic and growing team, join us and be a part of our exciting journey.