We are product company — a SaaS marketing tool for creating and managing corporate email signatures and using them as a new marketing channel. We solve the small problem and make marketer’s life easier. Our team is ambitious and in love with our project. If you like challenges, think about your work as an engaging journey, join us!
20 червня 2022

Customer Success Specialist (вакансія неактивна)

Львів

Необхідні навички

• Advanced in written English.
• Good at spoken English.
• 1 year of experience in Customer Support.
• Analytical & strategic thinking.
• Customer-oriented and responsible attitude.
• Desire to learn, grow professionally, and potentially take other responsibilities.
• Experience in using Intercom (Chat app), Slack, Google apps etc.
• Experience in chat support and customer service.

Пропонуємо

• Work in a product company
• Unlimited vacation days and sick leaves
• Enjoyable working conditions, quiet workplace in a comfy office (no large open spaces)
• Healthy communication with all the team
• Paid training, seminars, and conferences
• Free lunch with the team (with any dietary needs)
• Coffee, tea, fruit, cookies
• Team building parties

Обов’язки

• Take care of customer inquiries received via email and chat.
• Provide professional support, help customers set up their accounts and solve their problems.
• Ensure customer satisfaction rate growth.
• Compile reports and polish the support process.
• Learn and apply the supporting sales strategy.
• Qualify incoming leads and delegate them to the sales team.
• Increase existing customers engagement with the platform (Facebook groups, emails, polls, etc.)

Про проект

NEWOLDSTAMP (newoldstamp.com):
We are a Lviv-based SaaS marketing tool for creating and managing corporate email signatures as a new marketing channel. We solve the small problem and make marketer’s life easier. Our team is ambitious and madly in love with our project.