We are product company — a SaaS marketing tool for creating and managing corporate email signatures and using them as a new marketing channel. We solve the small problem and make marketer’s life easier. Our team is ambitious and in love with our project. If you like challenges, think about your work as an engaging journey, join us!
22 ноября 2021

Customer Success Specialist

Львов

Необходимые навыки

• Advanced in written English.
• Good at spoken English.
• Analytical & strategic thinking.
• Customer-oriented and responsible attitude.
• Desire to learn, grow professionally, and potentially take other responsibilities.
• Experience in using Intercom (Chat app), Slack, Google apps etc.
• Experience in chat support and customer service.

Предлагаем

• Work in a product company.
• Enjoyable working conditions, quiet workplace in a comfy office (no large open spaces).
• Healthy communication with all the team.
• Paid training, seminars, and conferences.
• Free lunch with the team (with any dietary needs).
• Coffee, tea, fruit, cookies.
• Team building parties

Обязанности

• Take care of customer inquiries received via email and chat.
• Provide professional support, help customers set up their accounts and solve their problems.
• Ensure customer satisfaction rate growth.
• Compile reports and polish the support process.
• Learn and apply the supporting sales strategy.
• Qualify incoming leads and delegate them to the sales team.
• Increase existing customers engagement with the platform (Facebook groups, emails, polls, etc.)

О проекте

NEWOLDSTAMP (newoldstamp.com):
We are a Lviv-based SaaS marketing tool for creating and managing corporate email signatures as a new marketing channel. We solve the small problem and make marketer’s life easier. Our team is ambitious and madly in love with our project.

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