Senior / Lead Business Account Manager (igaming, B2B)

We’re looking for an experienced Senior / Lead Business Account Manager to become the main point of contact for our B2B clients and white-label operators.

Reporting line: Directly reports to the CEO.
Preferred location: Cyprus (Limassol), though we’re open to outstanding remote candidates as well.

You’ll manage day-to-day communication with clients, coordinate requests across internal teams, resolve operational issues, and help build strong long-term partnerships.

What you’ll do:

• Manage relationships with assigned B2B clients and white-label operators.
• Act as the main communication bridge between clients and internal teams: Product, Development, Support/KYC, Legal & Compliance, Payments, CRM, BI, and Finance.
• Coordinate client requests, escalations, integrations, launches, and operational changes.
• Conduct regular status meetings and business reviews.
• Translate complex operational and technical information into clear business communication.
• Analyze account performance, identify risks and growth opportunities.
• Support upsell, cross-sell, client retention, and long-term account development.
• Track client requests and projects from initiation through successful delivery.

What we’re looking for:

• 3+ years of experience in Account Management, Customer Success, Partner Management, or a similar client-facing role.
• Experience in iGaming is a must.
• Experience with B2B platforms, SaaS, or white-label solutions is a strong advantage.
• Background with companies such as SoftSwiss, Pragmatic Solutions, EveryMatrix, Altenar, or similar providers would be a plus.
• Strong communication, negotiation, stakeholder management, and presentation skills.
• Analytical mindset and ability to work with reports and business metrics.
• Strong organizational and project coordination skills.
• Ability to manage multiple clients and priorities simultaneously.
• Fluent English

Success Criteria

In this role, success means:

• Clients view you as their trusted partner and primary contact.
• Internal teams receive clear, structured, and actionable requests.
• Information from multiple departments is consolidated into meaningful updates for clients.
• Issues are resolved efficiently through effective cross-functional coordination.
• Client satisfaction, retention, and account growth targets are consistently achieved.

If you’re an experienced iGaming Account Manager who enjoys building long-term client relationships and driving business success, we’d love to hear from you!